Zachary Joyce
Mechanicsburg,PA
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
6
6
years of professional experience
Work History
Service Advisor
Faulkner Nissan Mechanicsburg
10.2022 - Current
- Manage 15-30 customer vehicle appointments a day
- Educate customers regarding regular maintenance protocols to preserve vehicle condition
- Examine service history and provided initial inspection of vehicle to identify issues
- Maintain high customer satisfaction standards to meet or exceed targets
- Interpret diagnostic results to provide accurate repair recommendations
- Develop estimates by costing materials, supplies, and labor
- Inform customers of service specials, completion times, and service expenses to provide exemplary customer service
- Meet upsell goals
- Continuous skills development
- Respond to customer requests, offering excellent support and tailored recommendations to address needs
- Develop client relationships by utilizing emotional intelligence skills
- Record keeping
Supply Chain Technician
Comcast
02.2020 - 11.2020
- Developed, evaluated and modified drawings, diagrams and schematics
- Conducted cyclic inventories and requisitioned stock to meet demanded inventory levels
- Operate forklifts
Assistant Receiving Supervisor
Breckenridge Building Center, LLC
04.2019 - 12.2019
- Maintain a safe and cleanly yard
- Moved shipment materials to and from designated areas using lift and hand trucks
- Utilized forklift or pallet truck to load, unload, transport and store goods
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs
- Quality assurance
- Communicated effectively with shippers to resolve shipment issues, damaged materials and shortages
- Handled day-to-day shipping and receiving overseeing more than 15 truckloads per day
Lifeguard
Breckenridge Recreation Center
03.2019 - 11.2019
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support
- Educated patrons on safety protocols and enforced safety rules
Bartender
Swiss Haven Restaurant
01.2019 - 03.2019
- Served high customer volumes during special events, nights, and weekends at the sole fondue and absinthe bar in Breckenridge
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
Child Alpine Ski Instructor
Breckenridge Ski and Ride School
12.2017 - 03.2018
- Work with children from ages 3 - 14
- Ability to instruct children of all skill levels (first time skiers, wedge turners, parallel turners, etc)
- Ability to adapt and adjust lesson / teaching techniques to the needs of every individual child
- Create a positive and memorable experience for all guests
Education
Some College - Digital Forensics
Bloomsburg University
Bloomsburg, PAHigh School Diploma -
Cumberland Valley High School
Mechanicsburg, PA06.2014
Timeline
Service Advisor
Faulkner Nissan Mechanicsburg
10.2022 - Current
Supply Chain Technician
Comcast
02.2020 - 11.2020
Assistant Receiving Supervisor
Breckenridge Building Center, LLC
04.2019 - 12.2019
Lifeguard
Breckenridge Recreation Center
03.2019 - 11.2019
Bartender
Swiss Haven Restaurant
01.2019 - 03.2019
Child Alpine Ski Instructor
Breckenridge Ski and Ride School
12.2017 - 03.2018
Some College - Digital Forensics
Bloomsburg University
High School Diploma -
Cumberland Valley High School
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