Zachary Kinsey
Newton
Summary
Efficient professional with several years of experience in hospitality and customer service settings. Talented leader coaching and mentoring employees to achieve success.
Overview
7
7
years of professional experience
Work History
Front of House Manager
Downstate Kitchen and Coffee
Newburgh
12.2025 - Current
- Led team of six front-of-house staff, training and guiding to deliver exceptional customer service
- Developed and implemented standard operating procedures for front-of-house operations, resulting in improved efficiency and consistency
- Resolved customer complaints or issues promptly and effectively to ensure customer satisfaction
- Coordinated upselling techniques training for serving staff to enhance sales performance
- Managed inventory, ordering supplies and monitoring stock levels to reduce waste
- Maintained cleanliness and organization of the dining area, ensuring compliance with health codes and regulations at all times
Assistant Store Manager
Starbucks Coffee Company
Livingston
05.2025 - 11.2025
- Managed daily operations and ensured adherence to SOPs
- Executed promotional strategies that contributed to sales growth
- Controlled labor costs and implemented plans to reduce waste
- Delegated tasks to enhance team effectiveness and business growth
- Assisted the store manager in leading a large team of baristas and supervisors
- Hired and recruited talented staff
- Processed administrative tasks such as scheduling, payroll, inventory management and performance management
Shift Supervisor
Starbucks Coffee Company
Sparta
08.2023 - 05.2025
- Collaborated with manager to improve the customer experience
- Supervised and managed multiple employees on shift
- Evaluated and placed necessary product orders for the store
- Managed opening and closing procedures for the store
- Executed cash handling processes accurately
Barista
Starbucks Coffee Company
Sparta
03.2022 - 08.2023
- Crafted over two dozen different beverage recipes in a fast paced environment
- Provided exceptional customer service
- Followed standard procedure maintain efficiency
Key Holder
Concord Pet Foods & Supplies
Newark
02.2019 - 03.2022
- Addressed customer inquiries and needs to enhance overall satisfaction
- Coordinated inventory management to ensure product availability
- Executed money handling tasks to maintain accurate financial records
- Opened as well as closed the location on a regular basis
Education
General Studies -
Elkton High School
Elkton, MD05.2020
Skills
- Food service management
- Conflict resolution
- Team development and leadership
- Purchasing and procurement
- Customer service excellence
- Retail operations
- Hiring and recruiting
- Effective communication
- Strategic planning and execution
- Microsoft Office proficiency
- Supervision and oversight
- Cash handling expertise
Timeline
Front of House Manager
Downstate Kitchen and Coffee
12.2025 - Current
Assistant Store Manager
Starbucks Coffee Company
05.2025 - 11.2025
Shift Supervisor
Starbucks Coffee Company
08.2023 - 05.2025
Barista
Starbucks Coffee Company
03.2022 - 08.2023
Key Holder
Concord Pet Foods & Supplies
02.2019 - 03.2022
General Studies -
Elkton High School