Zachary Leighton
Jacksonville,FL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
Work History
Shift Manager
Starbucks
05.2008 - 10.2023
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Exercised composure under pressure and in escalated customer service scenarios.
- Troubleshot equipment to reduce service calls and downtime.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
Education
High School Diploma -
Stanton College Preparatory
Jacksonville, FLSkills
- Opening and Closing Procedures
- Verbal and Written Communication
- Accurate Money Handling
- Guest Satisfaction
- Inventory Control
- Inventory and Supply Management
- Performance Motivation
- Problem-Solving Techniques
- Social Perceptiveness
Timeline
Shift Manager
Starbucks
05.2008 - 10.2023
High School Diploma -
Stanton College Preparatory
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