Zachary Leno
Keene,NH
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Leader
Titos Taqueria
Keene, NH
10.2023 - Current
- Ensure staff are properly trained on all aspects of their job duties, including safety and operational protocols.
- Helping train employee performance to ensure compliance with company policies and procedures.
- Verify that cash drawers contained correct amounts of money during opening and closing shifts.
- Prioritize and organize tasks to efficiently accomplish service goals.
- Create daily reports for senior management summarizing operational performance and efficiency overview.
- Check over stock levels to ensure accurate food deliveries.
- Calculate and upload daily tip dispersal by hours worked per employee.
- Directing of employees scheduled breaks in timely and efficient manner.
Customer Service Representative
CVS Pharmacy
Greenfield, MA
05.2023 - 08.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Managed day-to-day communications with multiple vendors during invoices and stock deliveries.
- Provided technical support on imaging software applications and post photo assembly.
- Organized backroom storage areas according to store policies and procedures.
- Verified age for purchase of restricted items such as Cough medicine or tobacco products.
Grocery Associate
Aldi
Keene, NH
05.2022 - 03.2023
- Stocked shelves with merchandise and rotated products to ensure freshness.
- Fastest Front end efficiency in store.
- Safely operated an electric-powered stacker while maneuvering through tight spaces in back of store.
- Packaged and transported bales from production area to designated storage areas with a forklift or other equipment.
- Organized backroom areas, ensuring all items were properly stored and labeled.
- Gathered, labeled, and stored remotely placed orders for later customer pickup.
- Properly assigned accurate use first by dates to new product entering sales floor.
- Regularly lifted and carried 50lbs boxes of product from pallets to sales floor.
- Tasked with opening and closing store operations including using automated floor scrubber and Inventory scanners.
Team Memeber
Wendys Restaurant
Hadley, MA
12.2020 - 07.2021
- Assisted customers with product selection and ordering process.
- Performed closing duties such as disassembling equipment, restocking items, and cleaning the sales floor.
- Operated cash register interface to process payments from customers.
- Maintained a clean and organized work area throughout shift.
- Collaborated with team members to maximize productivity and efficiency.
- Prepared ingredients for cooking including portioning, chopping, and storing food before use.
- Processed customers orders through wireless and in person communication apparatus.
Education
Bachelor of Science - Environmental Studies, Criminal Justice
Keene State College
Keene, NH05-2025
Skills
- Customer Service Management
- Operations Support
- Strong Verbal and Written Communication
- Cash Handling
- Conflict Resolution
Core Competencies
- Proficiency in Excel spreadsheets, Microsoft word, Powerpoint.
- Basic familiarity with R and ARCGIS.
- Basic familiarity with plant and animal species identification.
- Experience in running an actively affiliated college clubs official social media accounts.
Certification
- Basic Life Support certified 2023-2025 (including comprehensive understanding of AED and CPR)
- CPR certified 2023-2025
Affiliations
- Vice president of Eco-Reps 2023-Active
- Student Ambassador for Environmental Studies department 2023-Active
- Volunteer for Harris Center seasonal amphibian crossings, assisted in protecting amphibian populations near frequently traveled roadways-Active
References
References available upon request.
Timeline
Shift Leader
Titos Taqueria
10.2023 - Current
Customer Service Representative
CVS Pharmacy
05.2023 - 08.2024
Grocery Associate
Aldi
05.2022 - 03.2023
Team Memeber
Wendys Restaurant
12.2020 - 07.2021
Bachelor of Science - Environmental Studies, Criminal Justice
Keene State College