Overview
Work History
Education
Skills
Core Competencies
Certification
Affiliations
References
Timeline
Generic

Zachary Leno

Keene,NH

Overview

4
4
years of professional experience
1
1
Certification

Work History

Shift Leader

Titos Taqueria
Keene, NH
10.2023 - Current
  • Ensure staff are properly trained on all aspects of their job duties, including safety and operational protocols.
  • Helping train employee performance to ensure compliance with company policies and procedures.
  • Verify that cash drawers contained correct amounts of money during opening and closing shifts.
  • Prioritize and organize tasks to efficiently accomplish service goals.
  • Create daily reports for senior management summarizing operational performance and efficiency overview.
  • Check over stock levels to ensure accurate food deliveries.
  • Calculate and upload daily tip dispersal by hours worked per employee.
  • Directing of employees scheduled breaks in timely and efficient manner.

Customer Service Representative

CVS Pharmacy
Greenfield, MA
05.2023 - 08.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Managed day-to-day communications with multiple vendors during invoices and stock deliveries.
  • Provided technical support on imaging software applications and post photo assembly.
  • Organized backroom storage areas according to store policies and procedures.
  • Verified age for purchase of restricted items such as Cough medicine or tobacco products.

Grocery Associate

Aldi
Keene, NH
05.2022 - 03.2023
  • Stocked shelves with merchandise and rotated products to ensure freshness.
  • Fastest Front end efficiency in store.
  • Safely operated an electric-powered stacker while maneuvering through tight spaces in back of store.
  • Packaged and transported bales from production area to designated storage areas with a forklift or other equipment.
  • Organized backroom areas, ensuring all items were properly stored and labeled.
  • Gathered, labeled, and stored remotely placed orders for later customer pickup.
  • Properly assigned accurate use first by dates to new product entering sales floor.
  • Regularly lifted and carried 50lbs boxes of product from pallets to sales floor.
  • Tasked with opening and closing store operations including using automated floor scrubber and Inventory scanners.

Team Memeber

Wendys Restaurant
Hadley, MA
12.2020 - 07.2021
  • Assisted customers with product selection and ordering process.
  • Performed closing duties such as disassembling equipment, restocking items, and cleaning the sales floor.
  • Operated cash register interface to process payments from customers.
  • Maintained a clean and organized work area throughout shift.
  • Collaborated with team members to maximize productivity and efficiency.
  • Prepared ingredients for cooking including portioning, chopping, and storing food before use.
  • Processed customers orders through wireless and in person communication apparatus.

Education

Bachelor of Science - Environmental Studies, Criminal Justice

Keene State College
Keene, NH
05-2025

Skills

  • Customer Service Management
  • Operations Support
  • Strong Verbal and Written Communication
  • Cash Handling
  • Conflict Resolution

Core Competencies

  • Proficiency in Excel spreadsheets, Microsoft word, Powerpoint.
  • Basic familiarity with R and ARCGIS.
  • Basic familiarity with plant and animal species identification.
  • Experience in running an actively affiliated college clubs official social media accounts.

Certification

  • Basic Life Support certified 2023-2025 (including comprehensive understanding of AED and CPR)
  • CPR certified 2023-2025

Affiliations

  • Vice president of Eco-Reps 2023-Active
  • Student Ambassador for Environmental Studies department 2023-Active
  • Volunteer for Harris Center seasonal amphibian crossings, assisted in protecting amphibian populations near frequently traveled roadways-Active

References

References available upon request.

Timeline

Shift Leader

Titos Taqueria
10.2023 - Current

Customer Service Representative

CVS Pharmacy
05.2023 - 08.2024

Grocery Associate

Aldi
05.2022 - 03.2023

Team Memeber

Wendys Restaurant
12.2020 - 07.2021

Bachelor of Science - Environmental Studies, Criminal Justice

Keene State College

Similar Profiles

CREATE PROFILE
Zachary Leno