Zachary LeTourneau
General Sales Manager
Thornville,OH
Summary
Goal-oriented manager with distinguished experience and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
13
13
years of professional experience
1
1
Certificate
Work History
General Sales Manager
Lindsay Buick GMC
01.2023 - 01.2024
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals. Which Resulted in increasing pre-owned turn rate from 5 times per year to 10 times per year
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
General Sales Manager
Lindsay Acura
11.2019 - 01.2023
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Increased sales revenue by developing and implementing effective sales strategies. Resulting in a 63% increase YOY
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Evaluated competitor offerings to maintain a competitive edge, adapting strategies as necessary for sustained success.
Finance Manager
Lindsay Automotive
10.2018 - 11.2019
- Directed and delivered auto finance loans to clients to facilitate sales and increase revenue
- Filed paperwork in a timely manner to insure fast funding
- Structured deals and negotiated with financial institutions to get deals financed and funded
- Sold Service contracts, insurance and aftermarket products based on customers needs
- Taught managers and salesman in sales techniques and proper paperwork organization
- Responsible for arranging financing for customers who were credit challenged or had no established credit.
Sales and Leasing Consultant
Lindsay Honda
08.2016 - 10.2018
- Used consultative sales process to match customers with vehicles suiting their wants and needs
- Used networking opportunities to create successful on going customer relationships
- Negotiated pricing and financing options, averaging 17-21 sales per month
- Trained new staff on the process of selling and product knowledge
- Followed up with all my customers in a timely manner to create more sales opportunities
- Connected with customers to meet and exceed their expectations for 98% customer satisfaction.
Corporal
United States Marine Corps Reserve
08.2010 - 04.2014
- Upheld code of conduct and maintained professionalism in stressful situations.
- Coordinated with unit leadership and direct superiors for taskings and managed subordinates to execute.
- Participated in joint exercises designed to test readiness levels, integrating lessons learned into future training programs.
Education
High School Diploma -
Reynoldsburg High School
06.2010
Skills
- Profitability Improvement
- Team Development
- Performance Improvements
- Price Structuring
- Advertising and Marketing
- Sales Development
- Sales Leadership
- Sales Forecasting
- Customer Relationship Management
- CRM Software (CDK, V-AUTO, VINSOLUTIONS, DEALERTRACK)
Certification
- Certified Notary Public
- AFIP Certified
Timeline
General Sales Manager
Lindsay Buick GMC
01.2023 - 01.2024
General Sales Manager
Lindsay Acura
11.2019 - 01.2023
Finance Manager
Lindsay Automotive
10.2018 - 11.2019
Sales and Leasing Consultant
Lindsay Honda
08.2016 - 10.2018
Corporal
United States Marine Corps Reserve
08.2010 - 04.2014
High School Diploma -
Reynoldsburg High School
- Certified Notary Public
- AFIP Certified
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