Zachary Lewis
Elgin,IL
Summary
Resourceful Assistant Front End Manager known for high productivity and efficient task completion. Possess specialized skills in customer service management, team leadership, and conflict resolution. Excel in communication, adaptability, and problem-solving to enhance team performance and customer satisfaction. Committed to maintaining smooth front-end operations through effective management techniques.
Overview
6
6
years of professional experience
2023
2023
years of post-secondary education
Work History
Assistant Front End Manager
Menards
Mount Prospect, Illinois
03.2024 - Current
- Assisted in daily operations of store front end team.
- Trained new employees on customer service standards and procedures.
- Coordinated staff schedules to ensure optimal coverage during peak hours.
- Coordinated schedules for multiple departments to ensure efficient operations.
- Led customer service team to enhance support quality and efficiency.
- Conducted performance reviews to identify improvement areas for team members.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Apprentice
Chipotle
Palatine, Illinois
05.2020 - 03.2024
- Prepared food items according to Chipotle's standardized recipes and safety guidelines.
- Maintained cleanliness and organization of the kitchen and dining areas.
- Assisted team members during busy periods to ensure efficient service delivery.
- Collaborated with team members to improve workflow and service efficiency.
- Engaged with customers to provide exceptional service and address inquiries.
- Managed team schedules to ensure efficient workflow and resource allocation.
- Conducted regular meetings to align team objectives and address challenges.
- Monitored staff performance and addressed issues.
Education
Larkin High School
Elgin, ILSome College (No Degree) - Nursing
Elgin Community College
Elgin, ILSkills
- Customer service
- Employee training
- Staff scheduling
- Team leadership
- Inventory management
- Cash handling
- Time management
- Conflict resolution
- Collaborative teamwork
- Store operations oversight
- Staff training and development
- Staff supervision
Timeline
Assistant Front End Manager
Menards
03.2024 - Current
Apprentice
Chipotle
05.2020 - 03.2024
Larkin High School
Some College (No Degree) - Nursing
Elgin Community College