Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Zachary Long

Silver Spring,MD

Summary

Dedicated Customer Service and Sales Professional with knowledge of service delivery and proven multitasking abilities. Committed to solving problems and maintaining professional relationships to increase profitability and drive business results.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Assistant Manager

Club Pilates Franchise LLC
01.2021 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team of nine people to enhance professional development and accountability in workplace.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Trained new associates in successful sales and performance strategies.

Customer Service Representative

Fitness Evolution Silver Spring (Defunct)
11.2015 - 05.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Followed safety precautions to avoid personal injury and provide safe work environment.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.

Auto Sales Consultant

Koons Chevrolet
07.2020 - 01.2021
  • Consulted with sales and finance managers to negotiate sales price, trade-in allowance, license fee, discounts and financing or lease options on vehicle.
  • Maintained contact with established customers to confirm satisfactory experience and encourage repeat and referral business.
  • Greeted customers upon arrival to dealership and engaged in conversation to uncover specific purchasing needs and budget.
  • Qualified and followed-up on potential new customer leads.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.

Education

Some College (No Degree) - Media And Communications

University of Maryland - Baltimore County
Baltimore, MD

Skills

  • Customer Relations
  • Financial Management
  • Staff Training
  • Customer Service
  • First Aid/CPR
  • Problem-Solving
  • Cultural Awareness
  • Error Identification
  • Product and Service Sales
  • Microsoft Office
  • Staff Management
  • Windows and MacOS

Certification

  • CPT - Certified Personal Trainer
  • CPR/AED Certified


Timeline

Assistant Manager

Club Pilates Franchise LLC
01.2021 - Current

Auto Sales Consultant

Koons Chevrolet
07.2020 - 01.2021

Customer Service Representative

Fitness Evolution Silver Spring (Defunct)
11.2015 - 05.2021

Some College (No Degree) - Media And Communications

University of Maryland - Baltimore County

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Zachary Long