Summary
Overview
Work History
Education
Skills
Awards
Generic

ZACHARY LORISO

Rancho Cucamonga,CA

Summary

Current student and restaurant Server with 3 years' experience delivering high levels of customer service to guests and clientele. Consistently ensure customers feel welcomed and accepted; coordinated reservations and setup dining rooms corresponding with guest wants and needs. Adept at managing events, order taking, seating arrangements, and directing overall dining operations and customer experience. Actively seeking a role within a reputable, growth-oriented organization. Expected graduation May 2024.

Overview

5
5
years of professional experience

Work History

Restaurant Server

Applebees
05.2021 - Current
  • Take food and drink orders and receive payment from customers
  • Clean, stock, and restock workstations and display cases
  • Serve orders to customers at windows, counters, or tables
  • Prepare dough, following recipe
  • Verify that prepared food meets requirements for quality and quantity.
  • Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.

Crew Member

Wetzels Pretzels
11.2019 - 05.2021
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Contributed to increased sales by upselling menu items and promoting special offers.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.

Education

GED - Psychology

Chaffey College
05.2025

Skills

  • Customer Service
  • Project Management
  • Leadership
  • Interpersonal
  • Communication
  • Menu Memorization
  • Order Taking

Awards

Eagle Scout, Boy Scout Troop 608, 05/01/12-08/01/19, Over the course of a year was elected twice to serve and fulfill the duties as Senior Patrol Leader. Duties include publicly speaking on behalf of the troop and reporting on upcoming deadlines and events, leading camping events and representing the troop during meetings with other troops, and ensuring that everyone's needs are properly taken care of. Achieved 28 merit badges that highlight a specific area of scouting such as First Aid, Personal Management, and Citizenship in the Community, nation, and World. Demonstrated initiative in planning and leading a week-long community service project with 30+ volunteers. We successfully met deadlines and communicated with volunteers to achieve the goals.