Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zachary Mendoza

Lane,OK

Summary

Dynamic and goal-oriented professional with extensive experience in customer service and team leadership at several establishments. Proven ability to enhance customer satisfaction and streamline operations through effective problem-solving and time management. Skilled in money handling and fostering collaboration among team members to achieve store objectives.

Overview

13
13
years of professional experience

Work History

Sales Associate

Lane LakeWay One Stop
01.2024 - 03.2026
  • Assisted customers with product selection and inquiries to enhance shopping experience.
  • Processed transactions efficiently using point-of-sale systems to ensure accurate sales records.
  • Maintained clean and organized merchandise displays to optimize product visibility and accessibility.
  • Collaborated with team members to achieve store goals and improve overall customer satisfaction.
  • Trained new associates on operational procedures and customer service standards for seamless integration.
  • Monitored inventory levels, restocked shelves, and ensured product availability for timely customer service.

Assistant Manager

Pizza Hut
08.2021 - 12.2023
  • Assisted in training new team members on operational procedures and customer service standards.
  • Coordinated staff schedules to optimize coverage during peak hours and enhance service efficiency.
  • Implemented inventory management practices to ensure adequate stock levels and minimize waste.
  • Monitored food safety compliance, ensuring adherence to health regulations and quality standards.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.

Line Cook

Pizza Hut
02.2020 - 08.2021
  • Prepared and cooked menu items following Pizza Hut's recipes and quality standards.
  • Maintained cleanliness and organization of kitchen workspace to ensure food safety compliance.
  • Operated kitchen equipment, including ovens, fryers, and grills, adhering to safety protocols.
  • Collaborated with team members to meet high-volume order demands during peak hours.

Detail Manager

Toones’ Detail-Auto
05.2016 - 04.2019

This Job was a small business owned by my son’s grandmother (mother’s side).

  • Supervised daily operations to ensure high-quality vehicle detailing services.
  • Trained new staff on detailing techniques and safety protocols.
  • Implemented efficient workflow processes to enhance service delivery speed.
  • Conducted quality inspections to maintain consistent service standards.

Line Assembler

Sundowner Trailers
03.2017 - 06.2018
  • Assembled trailer components following safety protocols and quality standards.
  • Operated hand tools and machinery to complete assembly tasks efficiently.
  • Collaborated with team members to ensure timely production schedules were met.
  • Conducted quality checks on finished products to maintain high standards.

Assistant Manager

Carl's Jr and Hardee’s
10.2014 - 05.2017
  • Analyzed customer feedback to identify areas for improvement in service delivery and menu offerings.
  • Developed promotional strategies that increased customer engagement and sales during special events.
  • Led team meetings to communicate objectives, share best practices, and foster collaboration among staff.
  • Evaluated performance metrics to drive continuous improvement initiatives within the restaurant operations.

Shift Supervisor

Choctaw Travel Plaza
10.2012 - 03.2014
  • Supervised daily operations to ensure customer satisfaction and efficient service delivery.
  • Trained and mentored team members on operational procedures and best practices.
  • Monitored inventory levels, ensuring timely restocking of supplies and minimizing waste.
  • Implemented safety protocols to promote a secure working environment for staff and customers.

Education

High School Diploma - GED

Durant High School
Durant, OK
05.2014

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Excellent people skills
  • Goal oriented
  • Money handling
  • Verbal/written communication
  • Store opening and closing
  • Computer software knowledge

Timeline

Sales Associate

Lane LakeWay One Stop
01.2024 - 03.2026

Assistant Manager

Pizza Hut
08.2021 - 12.2023

Line Cook

Pizza Hut
02.2020 - 08.2021

Line Assembler

Sundowner Trailers
03.2017 - 06.2018

Detail Manager

Toones’ Detail-Auto
05.2016 - 04.2019

Assistant Manager

Carl's Jr and Hardee’s
10.2014 - 05.2017

Shift Supervisor

Choctaw Travel Plaza
10.2012 - 03.2014

High School Diploma - GED

Durant High School