Zachary Monson
Pleasant Grove,UT
Summary
Proven track record of enhancing customer experiences at VASA Fitness, leveraged exceptional communication and Griffin Hill Integrity Sales Certification to drive over $300,000 in revenue for ES Solar. Specializing in issue resolution and sales strategy, excelled in transforming challenges into lucrative opportunities while maintaining a commitment to service excellence and brand representation.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Member Experience Specialist
VASA Fitness
05.2023 - 08.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Marketed and sold an average of 30 memberships per month, managed billing processes, and delivered comprehensive customer service
- Maintained high standards of gym cleanliness and organization
- Adhered to and promoted VASA’s customer experience excellence
- Conducted detailed facility tours and provided personalized training consultations
Catering Worker
Caley's Catering and Events
04.2022 - 08.2022
- Coordinated with various vendors to establish necessary supplies for events.
- Maintained flexible work schedule to meet event needs.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Supervised and trained junior catering staff to carry out correct tasks and apply best practices.
- Provided friendly, courteous service to create memorable moments for guests.
Solar Energy Salesman
ES Solar
04.2021 - 10.2021
- Achieved revenue increase of over $300,000 during July and August 2021 through strategic sales initiatives and client engagement.
- Demonstrated product features and addressed technical queries effectively, facilitating sales closures and overcoming customer objections.
- Expertly coordinated and optimized route planning for a team of Solar Energy Sales Representatives, enhancing appointment quality and productivity.
- Developed and delivered comprehensive training for new sales personnel, emphasizing ethical practices and customer-centric solutions to meet energy needs.
- Maintained high close percentage on customer consultations scheduled.
Education
Bachelor of Science - Marketing
Utah State University
Logan, UT05.2024
Skills
- Griffin Hill Integrity Sales Certified
- Setting and reaching goals in the workplace
- Exceptional communication
- Issue Resolution
- Product Sales
- Service Upselling
- Customer Support
- Sales strategy
- Complaint Handling
- Brand representation
Certification
- Griffin Hill Integrity Sales Certified - Fall 2023
Community Service
Accumulated over 50 hours of community service with the AFJROTC CA-954th Cadet Group, encompassing duties such as color guard at high school sporting events, parking management for both sporting and community events, community cleanup initiatives, and the setup and takedown of community events.
Timeline
Member Experience Specialist
VASA Fitness
05.2023 - 08.2023
Catering Worker
Caley's Catering and Events
04.2022 - 08.2022
Solar Energy Salesman
ES Solar
04.2021 - 10.2021
Bachelor of Science - Marketing
Utah State University
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