- Tech enthusiast, passionate about exploring the latest advancements and innovations
- I have a passion for photography and editing photos
- DIY and Home Improvement
- 3D Printing
- Video Gaming
- Growing herbs, vegetables, or fruits in home gardens
Zachary Randall
Lakeland
Summary
Customer-focused professional with 5+ years of experience delivering fast, accurate service in high-volume environments. Skilled in customer communication, problem-solving, conflict resolution, and multitasking while maintaining professionalism under pressure. Experienced handling transactions, coordinating team operations, and supporting customers with empathy and efficiency.
Overview
9
9
years of professional experience
Work History
Delivery Driver
Mayflower Chinese Restaurant
Lakeland, FL
01.2023 - Current
- Provide prompt and professional customer service during food deliveries and in-store support tasks.
- Communicate effectively with customers and staff to ensure accurate order fulfillment.
- Handle time-sensitive responsibilities while maintaining attention to detail and professionalism.
- Support restaurant operations through dishwashing, inventory restocking, and ingredient retrieval.
- Assist with problem-solving and operational needs in a fast-paced team environment.
Assistant Manager
Amir’s
Lakeland, FL
01.2020 - 01.2022
- Delivered high-quality customer service in a fast-paced environment while resolving customer concerns professionally.
- Managed employee scheduling and coordinated daily operations to ensure smooth workflow.
- Maintained accurate cash handling and register balancing procedures.
- Assisted customers with questions, orders, and issue resolution while maintaining a positive experience.
- Monitored inventory levels, organized stock, and prepared supply orders as needed.
- Collaborated with team members to maintain efficiency during high-volume periods.
Cashier
Bulk Nation
Lakeland, FL
10.2018 - 08.2019
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring proper balance at end of shifts.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Trained new employees on store policies and checkout procedures.
- Ran a pop-up location in Lakeland Square Mall
Cashier
Northern Tool Equipment
Lakeland, FL
05.2018 - 10.2018
- Implemented strategies to reduce wait times during peak hours, improving service delivery.
- Monitored inventory levels and restocked merchandise as needed to maintain availability.
- Resolved customer complaints effectively, fostering positive relationships and repeat business.
- Collaborated with team members to achieve sales goals and enhance store performance.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Food Service Worker
Dairy Queen Grill & Chill
Lakeland, FL
07.2017 - 05.2018
- Operated kitchen equipment efficiently to ensure timely food preparation and service.
- Maintained cleanliness and organization of workstations to uphold health regulations.
- Collaborated with team members to create a positive dining experience for customers.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
Education
Bachelor of Science - Mechanical Engineering
Florida Polytechnic University
Lakeland, FL05-2028
Associate of Liberal Arts - undefined
Polk State College
Lakeland, FL05-2020
Skills
- Customer Service
- POS Systems
- Active Listening
- Team Collaboration
- Windows Proficiency
- Problem Solving
- Time Management
- Adaptability
- Attention to Detail
- Multitasking
- Process Compliance
Interests
Timeline
Delivery Driver
Mayflower Chinese Restaurant
01.2023 - Current
Assistant Manager
Amir’s
01.2020 - 01.2022
Cashier
Bulk Nation
10.2018 - 08.2019
Cashier
Northern Tool Equipment
05.2018 - 10.2018
Food Service Worker
Dairy Queen Grill & Chill
07.2017 - 05.2018
Associate of Liberal Arts - undefined
Polk State College
Bachelor of Science - Mechanical Engineering
Florida Polytechnic University