Zachary Rochon
Dodgeville,WI
Summary
Driven professional with a proven track record in customer service excellence and time management skills, honed across roles at Piggly Wiggly, Lands End, and Culvers. Demonstrated ability to enhance customer satisfaction and streamline processes, achieving significant improvements in efficiency. Excels in active listening and cooperation, embodying professionalism and a strong work ethic. Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service.
Overview
4
4
years of professional experience
Work History
Cashier
Piggly Wiggly
02.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
Order Fulfillment Associate
Lands End
12.2022 - Current
- Streamlined order fulfillment processes by implementing efficient picking and packing techniques.
- Enhanced warehouse productivity by effectively collaborating with team members to meet daily quotas.
- Followed procedures at all times for personal and team safety.
- Trained new associates on basic and advanced shipment procedures.
- Improved pick rates by optimizing routes within the warehouse, reducing travel time between product locations.
Associate
Culvers
05.2020 - 08.2021
- Resolved customer issues efficiently, resulting in positive feedback and increased loyalty.
- Stretching beyond assigned duties when needed for smooth business operations.
- Balancing workload efficiently by prioritizing tasks based on urgency or importance.
- Enhanced customer satisfaction by providing timely and accurate product information.
- Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs.
Education
BBA - Finance
University of Wisconsin - Whitewater
Whitewater, WI05.2028
High School Diploma -
Dodgeville High School
Dodgeville, WI05.2024
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Professionalism
- Active Listening
- Cooperative Attitude
- Customer service excellence
- Time management skills
Timeline
Cashier
Piggly Wiggly
02.2023 - Current
Order Fulfillment Associate
Lands End
12.2022 - Current
Associate
Culvers
05.2020 - 08.2021
BBA - Finance
University of Wisconsin - Whitewater
High School Diploma -
Dodgeville High School
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