Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Zachary Shales

Auburn,AL

Summary

Attentive manager experienced in guiding and motivating top-quality talent. Well-versed in assessing sales performance and managing staff performance against challenging expectations. Committed to consistently fostering superior customer service standards and communicating with tact and diplomacy.

Overview

9
9
years of professional experience

Work History

Retail Sales Manager

Prime Communications AT&T
Auburn, AL
05.2023 - Current
  • Developed strategies to increase sales and profitability.
  • Managed staffing schedules, interviewed potential employees, and provided training for new hires.
  • Conducted regular inventory checks to ensure accuracy of product counts.
  • Monitored employee performance and provided feedback to improve productivity.

Retail Sales Manager

Verge Mobile
Tullahoma, TN
12.2021 - 04.2023
  • Mentored employees in management of complicated sales, complex issues and difficult customers.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Built talented and successful team that increased department sales.
  • Motivated higher sales through incentives, reward-based programs and positive reinforcement of good sales practices.

General Manager

Makotek
Columbia, SC
09.2019 - 09.2021
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.

Retention Specialist

Makotek
Rochester, NY
10.2018 - 09.2019
  • Complied with local and federal laws set in place by the FDCPA.
  • Managed a workload of clients, ensuring 100% completion and retention.
  • Analyzed customer feedback and developed new techniques to ensure customer retention.
  • Conferred with customers to take or enter orders, cancel accounts and gather details of complaints.

Foreman

Skyline Tree and Landscape
Rochester, NY
05.2015 - 09.2018
  • Inspected tools, materials, and equipment to ensure quality standards were met.
  • Monitored job progress and ensured completion within budget constraints.
  • Planned and managed manpower and resource requirements to support project activities.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Education

Some College (No Degree) - Biotechnology

SUNY College of Agriculture And Technology At Cobleskill
Cobleskill, NY

Skills

  • Coaching and Mentoring
  • Cross-selling techniques
  • Customer Service
  • Sales Strategy Implementation
  • Employee Performance Management
  • Retail Operations

Affiliations

  • Hiking
  • Fishing
  • Networking

Timeline

Retail Sales Manager

Prime Communications AT&T
05.2023 - Current

Retail Sales Manager

Verge Mobile
12.2021 - 04.2023

General Manager

Makotek
09.2019 - 09.2021

Retention Specialist

Makotek
10.2018 - 09.2019

Foreman

Skyline Tree and Landscape
05.2015 - 09.2018

Some College (No Degree) - Biotechnology

SUNY College of Agriculture And Technology At Cobleskill

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Zachary Shales