Summary
Overview
Work History
Education
Skills
Projects
Skills And Qualifications
Timeline
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Zachary Shepard

Miami,FL

Summary

Motivated Computer Science graduate with strong foundations in Java, C++, and Python, combined with hands-on experience in customer support, troubleshooting, and fast paced team environments. Brings excellent communication skills, reliability, and a strong work ethic. Seeking an entry-level software development, IT support, or technical operations role.

Overview

5
5
years of professional experience

Work History

Front Desk Agent

Hilton
Miami, Florida
11.2024 - Current
  • Directed daily front office operations and led a high-performance team, fostering excellence through hands-on coaching, mentorship, and proactive feedback.
  • Resolved complex guest escalations with sound judgment and independent problem-solving, leveraging feedback to drive continuous operational and service improvements.

Front Desk Agent

Hampton Inn
Fort Lauderdale, Florida
01.2022 - 11.2024
  • Facilitated seamless guest arrival and departure experiences while maintaining meticulous accuracy in reservation management and financial record-keeping.
  • Upheld rigorous hotel security and privacy standards while serving as the primary point of contact for all complex telephone and in-person communications.

Print Shop Specialist

UKG
Weston, Florida
01.2021 - 04.2021
  • Handled sealing and processing of sensitive tax documentation for hundreds of companies and employees, ensuring accuracy and confidentiality.

Education

Bachelor of Science - Computer Science

Florida International University
Miami, Florida
04-2026

High school or equivalent -

Cypress Bay High School
Weston, Florida

Skills

  • Phone-based guest support
  • IT support
  • Hardware troubleshooting
  • Communication
  • Conflict resolution
  • Teamwork
  • Problem-solving
  • Git
  • Linux/Unix
  • Visual Studio Code
  • SQL
  • Flask
  • Java
  • C
  • Python

Projects

  • Machine Learning Model Comparison, Python, scikit-learn, Decision Tree, k-NN, and Naive Bayes models, Data preprocessing & train/validation/test splits, Feature importance analysis, Performance evaluation
  • Card Inventory Management Database, SQL, User and collection tracking system, SQL queries for card lookup and inventory updates, Normalized schema design for sets, cards, and user ownership
  • Supermarket Simulation Web App, Flask, Python, Transaction processing and item selection system, K-means clustering & Apriori algorithm for purchase analysis, Backend data storage and analytics
  • Clustering Analysis Project, Python, K-means, hierarchical clustering & DBSCAN implementation, Distance metrics (Euclidean, cosine), Cluster analysis & pattern identification

Skills And Qualifications

Java, C++, Python, Git, Linux/Unix, Visual Studio Code, Flask, SQL, IT Support Training, Hardware/software troubleshooting, Phone-based guest support, Communication, Conflict resolution, Teamwork, Problem-solving

Timeline

Front Desk Agent

Hilton
11.2024 - Current

Front Desk Agent

Hampton Inn
01.2022 - 11.2024

Print Shop Specialist

UKG
01.2021 - 04.2021

Bachelor of Science - Computer Science

Florida International University

High school or equivalent -

Cypress Bay High School
Zachary Shepard