Zachary Shirley
Summary
Skilled Bar Manager with strong track record in restaurant operations. Resourceful and hardworking with excellent attention to detail and strong leadership skills. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
18
18
years of professional experience
1
1
Certification
Work History
On-Premise Sales Representative
Skyland Distributing
Asheville, North Carolina
10.2023 - Current
- Developed relationships with local bars and restaurants for product placement.
- Conducted product tastings to educate customers on new offerings.
- Managed inventory levels to ensure optimal product availability.
- Collaborated with marketing team to implement promotional strategies.
- Provided training to staff on product features and benefits.
- Assisted in organizing events and promotions for brand visibility.
- Analyzed market trends to identify new sales opportunities.
- Coordinated deliveries and logistics for timely product distribution.
- Developed and implemented a comprehensive sales strategy to increase on-premise sales volume.
- Established positive and effective account relationships through consistent and professional communication with key contacts.
- Developed creative solutions for challenging customer requests or complaints.
Bar Manager
The Swag Resorts LLC
Waynesville, North Carolina
07.2019 - Current
- Maintained detailed inventory of bar supplies and stocked work areas.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Interviewed, hired and trained staff to improve customer retention and bolster sales.
- Resolved escalated customer complaints to maximize satisfaction and loyalty.
- Complied with health codes, sanitation requirements and license regulations while streamlining productivity initiatives.
- Restocked beer and liquor regularly and after special events.
- Increased revenue by promoting additional products and assisting with beverage menu.
- Increased profits by overseeing inventory and strategically increasing menu prices.
- Developed and implemented bartender training programs, policies and procedures.
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
- Pursued training opportunities to advance mixology knowledge and refine understanding of beer, wine and liquor.
Restaurant Front of House Manager
The Swag Resorts LLC
Waynesville, North Carolina
06.2019 - Current
- Built strong, respectful employee relationships to drive employee satisfaction in high turnover industry.
- Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
- Interviewed, hired and trained new employees.
- Handled complaints, settled disputes and resolved customer conflicts.
- Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
- Oversaw employee recruiting, hiring, performance management and discipline.
- Maximized profit and revenue through upselling and cross-selling techniques.
- Improved customer service by setting expectations and coaching employees on proper service etiquette.
- Facilitated daily team meetings to discuss promotions, issues, service standards and team collaboration.
- Coached and developed team members to support employee growth and development.
- Delegated work to staff, setting priorities and goals.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Handled guest complaints quickly to maintain positive dining experience for patrons.
Salesman
MR Motorcycles
Asheville, NC
02.2016 - 06.2019
- Educated customers on product features and technical details to highlight benefits.
- Negotiated prices and set up contracts to finalize sales agreements.
- Followed up with customer to identify and resolve service, account or technical issues and maintain satisfaction.
- Conducted site visits to assess needs, demonstrate products and recommend strategic solutions for customer requirements.
- Developed key customer relationships to increase sales.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Presented products and services to prospective and existing customers to meet client needs.
- Created successful strategies to develop and expand customer sales.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Contacted new and existing customers to outline benefits of products.
- Demonstrated product features to align with customer needs.
Outside Sales Representative
B&T Oilfield Products
Lafayette, LA
01.2013 - 12.2015
- Conducted site visits to assess needs, demonstrate products and recommend strategic solutions for customer requirements.
- Educated customers on product features and technical details to highlight benefits.
- Followed up with customer to identify and resolve service, account or technical issues and maintain satisfaction.
- Negotiated prices and set up contracts to finalize sales agreements.
- Organized sale calls with customers and vendors.
- Generated sales by prospecting, negotiating contracts and closing.
- Closed product sales to increase revenue and build client loyalty.
- Maintained open communication with leadership to facilitate business development.
- Collaborated with other departments to complete sales transactions.
- Conducted customer needs analysis to deliver relevant products or services.
- Obtained sales leads through networking groups, referral partners and face-to-face sessions with companies.
- Calculated production, delivery and installation costs to provide customers with accurate quotes.
Inside/ Outside Sales Resentative
Goldin Metals
Lafayette, LA
01.2011 - 12.2012
- Scheduled average of 15 appointments per week.
- Generated more than 30 leads per week and pursued appointment opportunities to convert prospects into new customers.
- Leveraged trends in customer industries and marketplaces to shape value-added solutions and approaches.
- Utilized upselling techniques to maximize revenue.
- Performed comprehensive market research to expand sales.
- Attended trade shows and sales conferences to network and obtain new business relationships.
- Conducted customer needs analysis to deliver relevant products or services.
2nd Shift Production Supervisor
Louisiana Custom Rubber
Lafayette, LA
01.2008 - 12.2011
- Coordinated production requirements with material handling and staffing functions.
- Established and updated production schedules to meet changing demands.
- Managed materials to meet production goals and specific customer demands.
- Reviewed individual employee performance to correct issues and enhance productivity.
- Planned production operations while establishing priorities and sequences for manufacturing processes.
- Monitored equipment, checked supplies and coordinated manpower to meet expected demand.
- Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
- Oversaw inventory and physical counts and performed periodic cycle counts to verify outgoing orders.
- Maintained top-notch quality control standards and eliminated downtime to maximize revenue.
- Provided input for performance reviews and identified areas for additional improvement.
- Developed and implemented significant process improvements to enhance department quality and throughput.
Education
Some College (No Degree) -
University of Louisiana At Lafayette
Lafayette, LASome College (No Degree) -
AB Technical College
Asheville, NCSkills
- Service Oriented
- Bar Management
- Inventory Management
- Supply Ordering
- Staff Training
- Vendor Relations
- Performance Monitoring
- Team Leadership
- Budget Development
- Issue Resolution
- Cost Control
- Performance Improvement
- Problem Solving
- Menu Pricing and Writing
- Front of House Management
- Profit Optimization
- Supply Ordering and Management
Certification
- Sommelier Level 1
- WSET Level 2
Timeline
On-Premise Sales Representative
Skyland Distributing
10.2023 - Current
Bar Manager
The Swag Resorts LLC
07.2019 - Current
Restaurant Front of House Manager
The Swag Resorts LLC
06.2019 - Current
Salesman
MR Motorcycles
02.2016 - 06.2019
Outside Sales Representative
B&T Oilfield Products
01.2013 - 12.2015
Inside/ Outside Sales Resentative
Goldin Metals
01.2011 - 12.2012
2nd Shift Production Supervisor
Louisiana Custom Rubber
01.2008 - 12.2011
Some College (No Degree) -
University of Louisiana At Lafayette
Some College (No Degree) -
AB Technical College