Zachary Stachelski
Client Relationship Professional
Shawnee,KS
Summary
Customer Service Representative bringing top skills in oral and written communication, active listening and analytical problem-solving. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
Work History
Client Relationship Consultant
U.S. Bank
04.2023 - Current
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
- Strengthened customer relationships through attentive service and prompt resolution of inquiries.
- Continuously updated knowledge of industry trends, regulations, and competitor offerings to maintain a competitive edge in the banking market.
- Maintained friendly and professional customer interactions.
- Processed wide variety of retail banking transactions for personal and commercial customers.
Attractions Host
The Walt Disney Company
09.2021 - 12.2022
- Helped children and families find favorite attractions and characters to optimize guest experience.
- Kept attraction neat and clean, following company policy and safety guidelines.
- Facilitated efficient exits from attractions by detailing proper procedures and reminding guests to collect belongings before disembarking.
- Greeted guests with smile and provided friendly, knowledgeable service.
- Participated in ongoing training sessions to stay current on park policies, procedures, and safety guidelines.
Sales Lead
Restoration Emporium, LLC
04.2021 - 08.2021
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Engaged with clients to build rapport and loyalty.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved client challenges by offering relevant products and services
- Trained and developed new hires in business processes, product knowledge, client service and selling techniques.
Brand Ambassador Team Lead
American Eagle Outfitters, Inc
07.2019 - 04.2021
- Designed, filled, and arranged eye-catching product floorsets to increase sales.
- Achieved and exceeded sales goals in line with prescribed selling strategy.
- Executed brand activations to standards and with professionalism.
- Assisted with daily opening and closing tasks to maintain clean, neat and professional store.
- Developed recap reports to communicate competition trends, product introductions and new promotions.
Sales Associate
JCPenney
11.2016 - 07.2019
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Supervised changing rooms, rehanging unwanted merchandise and supporting loss prevention initiatives.
- Processed product returns and assisted customers with other selections.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Education
Public Policy
Mohawk Valley Community College
Utica, NY 09.2017 - 12.2018
High School Diploma -
Thomas R. Proctor High School
Utica, NY 05.2001 -
Skills
Relationship Building
undefinedAffiliations
MVCC Drama Club as the Treasurer Judiciary Committee as a Student Appeals Advocate Acknowledgements Mohawk Valley Community College Student Government – Student Delegate MVCC Drama Club – Treasurer Member of multiple committees around campus
Timeline
Client Relationship Consultant
U.S. Bank
04.2023 - Current
Attractions Host
The Walt Disney Company
09.2021 - 12.2022
Sales Lead
Restoration Emporium, LLC
04.2021 - 08.2021
Brand Ambassador Team Lead
American Eagle Outfitters, Inc
07.2019 - 04.2021
Public Policy
Mohawk Valley Community College
09.2017 - 12.2018
Sales Associate
JCPenney
11.2016 - 07.2019
High School Diploma -
Thomas R. Proctor High School
05.2001 -
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