Zachary Taylor
Winter Haven,Florida
Summary
Dedicated Service Manager with proven expertise in safety management, team collaboration, and customer service. Successfully implemented safety protocols and enhanced service quality, driving operational efficiency and exceeding performance targets.
Overview
7
7
years of professional experience
Work History
Service Manager
Xylem Inc.
Bartow, Florida
03.2025 - Current
- Implemented safety protocols to ensure a secure working environment for staff and customers.
- Managed site KPIs and ensured that safety targets were met monthly.
- In charge of 14 direct reports in service professional positions.
- Assisted in training new staff on company policies and service standards.
- Monitored service quality to uphold company standards and improve performance.
- Resolved customer complaints in a timely manner.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
Field Service Supervisor
Xylem Inc.
Bartow, Florida
08.2023 - 03.2025
- Supervised field service team and coordinated daily operations.
- In charge of eight direct reports at an industrial wastewater treatment plant.
- Assisted in troubleshooting technical issues for clients on-site.
- Monitored inventory levels of tools and replacement parts.
- Provided excellent customer service during all interactions with clients.
- Trained customers on equipment after installation.
- Minimized customer callbacks and equipment failure by reviewing job upon completion.
- Observed field safety protocols to prevent injuries and accidents.
Senior Service Technician
Xylem Inc.
Bartow, Florida
10.2018 - 08.2023
- Operated an industrial water treatment plant on a swing shift, required to achieve my own personal safety and performance metrics.
- Conducted routine maintenance on machinery to ensure optimal performance.
- Collaborated with team members to troubleshoot complex service requests.
- Trained junior technicians on safety protocols and repair techniques.
- Improved repair processes by suggesting enhancements to existing workflows.
- Actively participated in team meetings to discuss progress updates on projects.
Education
Auburndale Sr High School
Auburndale, FLAssociate of Applied Science - Business
Polk State College
Winter Haven, FLSkills
- Safety protocols
- Performance monitoring
- Customer complaint resolution
- Staff training
- Inventory management
- Parts ordering
Timeline
Service Manager
Xylem Inc.
03.2025 - Current
Field Service Supervisor
Xylem Inc.
08.2023 - 03.2025
Senior Service Technician
Xylem Inc.
10.2018 - 08.2023
Auburndale Sr High School
Associate of Applied Science - Business
Polk State College