Zachary Thomas
Summary
Proven Assistant Store Manager with a track record of enhancing customer satisfaction and streamlining operations at Speedway. Skilled in cash handling and customer service, adept at balancing drawers with high accuracy and fostering positive relationships. Achieved significant improvements in efficiency and customer service inquiries response time, demonstrating a strong ability to meet employer-desired skills.
Overview
7
7
years of professional experience
Work History
Cashier
Estep Shell
03.2023 - Current
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Built relationships with customers to encourage repeat business.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Assistant Store Manager
Speedway
07.2017 - 03.2023
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Created and maintained safe and secure work environments for employees.
- Interacted well with customers to build connections.
- Rotated merchandise and displays to feature new products and promotions.
Education
High School Diploma -
Southwestern High School
Somerset, KY05.2015
Skills
- Customer Assistance
- Product restocking
- Customer Service
- ID Verification
- Drawer balancing
- Cash Register Operation
- Cash Handling
- Liquor Law Compliance
Timeline
Cashier
Estep Shell
03.2023 - Current
Assistant Store Manager
Speedway
07.2017 - 03.2023
High School Diploma -
Southwestern High School
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