Zachary Todd

At University PC Care I did everything needed to run our two customer facing locations. Here are some highlights of my performance:

• Redesigned and implemented a comprehensive employee onboarding and training program, reducing time-to-productivity for new hires by approximately 50% while improving consistency in training outcomes.
• Oversee daily business operations and team management, including hiring, terminations, performance management, one-on-one coaching, and facilitating regular team meetings to maintain accountability and alignment with company objectives.
• Manage departmental budgeting and financial oversight, tracking performance against targets and collaborating directly with company ownership to ensure operational goals and growth objectives are met.
• Support and help guide marketing initiatives, contributing operational insight to campaign planning and execution to align marketing efforts with service capabilities and business priorities.
• Serve as the escalation point for complex employee issues, resolving workplace conflicts, performance challenges, and operational concerns to maintain a productive and positive team environment.
• Designed and developed an internal business application to streamline employee workflows, improving operational efficiency and reducing time spent on routine processes. This was developed in Swift so employees could use it on our iPads or smart phones.
• Authored and maintained company Standard Operating Procedures (SOPs) and internal documentation, creating structured guides that standardize processes and improve training, compliance, and knowledge transfer across the organization.