ZACHARY WALLACE
Springfield,MO
Summary
Aspiring System Administrator with a strong foundation in PC imaging and a CompTIA A+ certification while working towards CompTIA Network +. Successfully imaged and deployed over 2,000 Windows 10/11 computers, maintaining a 98.7% on-time completion rate while utilizing ServiceNow for IT documentation.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Computer Imaging Coordinator
TTEC
03.2023 - 09.2024
- Imaged and deployed 2,000+ Windows 10/11 computers with a 98.7% on-time completion rate.
- Validated deployment images with Desktop Engineering to ensure reliability and performance.
- Troubleshot and resolved desktop hardware and software issues before deployment to minimize delays.
- Repaired and upgraded desktop hardware
- Managed inventory and coordinated a small contractor team for federal projects to meet project requirements.
- Used ServiceNow to document activities.
Youth Development Professional
Boys & Girls Club
05.2021 - 10.2021
- Led youth programs, communicated expectations clearly, and fostered a safe environment.
Education
Information Technology And Cyber Security Undergraduate Certification -
Missouri State University
07-2026
Skills
- PC Imaging and Deployment
- Active Directory
- ServiceNow ticketing
- Hardware & Software Troubleshooting
- TCP/IP, DNS Fundamentals
- Windows 10/11 experience
- Excel Proficient
- User & Security Group Management
- Networking Fundamentals
- Basic PowerShell
Certification
- CompTIA A+
- Google IT Support Professional Certificate
- CompTIA Network+ (In Progress)
PROJECTS
Active Directory Administration Lab – Microsoft Azure, Deployed Windows Server in Azure Virtual Machines., Created an Organizational Unit, Created and managed 5 Active Directory user accounts, Configured security groups and Group Policy's.
Timeline
Computer Imaging Coordinator
TTEC
03.2023 - 09.2024
Youth Development Professional
Boys & Girls Club
05.2021 - 10.2021
Information Technology And Cyber Security Undergraduate Certification -
Missouri State University