Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
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Zachary Walz

Manahawkin,NJ

Summary

Customer Service Specialist with extensive experience as a waiter, excelling in high-volume dining environments. Strong communication and interpersonal skills foster positive guest experiences and facilitate efficient table management. Proven track record of enhancing team efficiency and workflow, thereby elevating the restaurant’s reputation for exceptional service. Adaptability and problem-solving abilities contribute to increased customer satisfaction and repeat business, with a strong focus on understanding customer needs for effective upselling in any sales environment.

Overview

7
7
years of professional experience

Work History

Server

Red Lobster
Toms River, NJ
04.2023 - Current
  • Ensured accurate and timely delivery of guest orders for enhanced service quality.
  • Collaborated with team members and managers to enhance guest experience.
  • Enriched customer satisfaction using strong relational skills.

Senior Game Advisor/Sales Associate

GameStop
Manahawkin, NJ
07.2022 - 11.2023
  • Enhanced retention rates by offering attractive warranties and memberships.
  • Assisted in choosing appropriate games aligning with individual preferences.
  • Advised customers on suitable gifts according to recipients' tastes.

Sever/Host/To-Go Server

Olive Garden
Manahawkin, NJ
05.2019 - 04.2023
  • Coordinated dining room setup for future reservations, ensuring alignment with staffing and guest needs.
  • Boosted overall guest enjoyment with effective assistance.
  • Conducted phone calls efficiently to manage and complete orders both over the phone and online.
  • Enhanced guest experience through engaging conversation.
  • Processed server cash-outs at closing to ensure accurate cash drops.

Cashier/Self Checkout Cashier

ShopRite
Manahawkin, NJ
06.2018 - 04.2019
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Completed guest checkouts swiftly to minimize waiting time.
  • Verified end-of-day cash records to prevent discrepancies.

Education

High School Diploma -

Southern Regional School District
Manahawkin, NJ
06-2018

Some College (No Degree) - Audio Arts

Full Sail University
Winter Park, FL

Some College (No Degree) - Music Education/Homeland Security

Ocean County College
Toms River, NJ

Skills

  • Order accuracy
  • Point of sale systems
  • Menu knowledge
  • Cash handling
  • Food safety
  • Customer service
  • Communication skills
  • Time management
  • Team collaboration
  • Sales techniques

Affiliations

  • I was very active in my schools marching band back in high school and our teamwork took us to win north american championships our senior year.
  • I am a very social individual and big people person.

Accomplishments

  • I am almost always on target or ahead of sales numbers whether I am serving or previously selling video games, memberships and warranties. To this day I still achieve top 5 servers in restaurant weekly.

References

References available upon request.

Timeline

Server

Red Lobster
04.2023 - Current

Senior Game Advisor/Sales Associate

GameStop
07.2022 - 11.2023

Sever/Host/To-Go Server

Olive Garden
05.2019 - 04.2023

Cashier/Self Checkout Cashier

ShopRite
06.2018 - 04.2019

High School Diploma -

Southern Regional School District

Some College (No Degree) - Audio Arts

Full Sail University

Some College (No Degree) - Music Education/Homeland Security

Ocean County College
Zachary Walz