Zachary Wickersham
Amelia,OH
Summary
Dynamic and results-oriented professional with extensive experience in customer service and teamwork, honed across roles at DICK’S Sporting Goods and JCPenney. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating exceptional problem-solving skills and time management. Proven track record in fostering repeat business and managing financial transactions accurately, showcasing a blend of hard and soft skills.
Achieved athletic success starting in my early life with sports like baseball, football and track. High school life in football and track while being on the varsity team in track and the JV team in football. Finished high school on the varsity track and field team but did not participate in any others sports.
Overview
6
6
years of professional experience
Work History
Sales Associate
DICK’S Sporting Goods
04.2022 - Current
- Work the footwear department of the store.
- Assist customers with shoes they wanted and any questions about a shoe they wanted answered.
- Work the sales floor in the team sports/fishing department.
- Help customers on the floor with any and all questions no matter where they were in the store.
- Work overnight inventories throughout all the stores of the district.
Sales Associate
JCPenney
08.2021 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Did advanced jobs with manager override and handled complicated/agitated customers and associates.
Cart Pusher/Maintenance
Walmart
05.2019 - 08.2021
- Removed litter from parking lot, planters and cart storage areas.
- Maintained professional appearance of storefront by cleaning entryways, removing debris, and organizing displays as necessary.
- Assisted customers in loading groceries into cars.
- Collected all carts and electric carts from the parking lot and organize them in the doorways.
Education
Criminal Justice
Northern Kentucky University
Newport, KYSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Writing
Timeline
Sales Associate
DICK’S Sporting Goods
04.2022 - Current
Sales Associate
JCPenney
08.2021 - Current
Cart Pusher/Maintenance
Walmart
05.2019 - 08.2021
Criminal Justice
Northern Kentucky University
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