Zachary Wickham
Fort Wayne,IN
Summary
Dynamic Service Center Manager with expertise in schedule management, mechanical knowledge, and preventive maintenance. Proven track record in enhancing service delivery and team performance.
Overview
6
6
years of professional experience
Work History
Service Center Manager
Valvoline Instant Oil Change
Fort Wayne, IN
07.2025 - 03.2026
- Led daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored team members on best practices and service protocols.
- Implemented process improvements to enhance workflow efficiency and reduce wait times.
- Analyzed customer feedback to identify areas for service enhancement and staff development.
- Managed scheduling and staffing to optimize labor resources during peak hours.
- Resolved escalated customer issues promptly, strengthening customer loyalty in the process.
- Enhanced team performance by providing regular training and development opportunities.
Assistant Manager
Valvoline Instant Oil Change
Fort Wayne, IN
09.2023 - 07.2025
- Supervised daily operations to ensure optimal workflow and customer satisfaction.
- Trained and mentored new staff on service protocols and safety procedures.
- Implemented process improvements that enhanced efficiency in service delivery.
- Monitored inventory levels to prevent stock shortages and manage supply orders.
- Completed regular inventory counts to verify stock levels, address discrepancies.
- Mentored staff members in their professional development by offering guidance/support in their assigned roles.
Senior Technician
Valvoline Instant Oil Change
Muncie, IN
03.2023 - 09.2023
- Oversees daily operations to ensure efficient oil change and maintenance services.
- Trains and mentors technicians on best practices and safety protocols.
- Maintains accurate documentation of services performed and inventory management.
- Implements process improvements to enhance service delivery and customer satisfaction.
Certified Technician
Valvoline Instant Oil Change
St Louis, MO
07.2020 - 03.2023
- Performed comprehensive oil changes and fluid checks to ensure vehicle performance.
- Conducted thorough inspections of vehicles, identifying potential issues for customer awareness.
- Assisted in training new technicians on safety protocols and service procedures.
- Maintained cleanliness and organization of work area to promote safety and efficiency.
Education
High School Diploma -
Fort Zumwalt North
O'Fallon, MOSkills
- Safety trained
- Leadership trained
- Staff training and development
- Shift scheduling
- Continuous improvement
- Preventive Maintenance
- Schedule management
- Computer skills
- Maintenance and repairs
- Mechanical Knowledge
Timeline
Service Center Manager
Valvoline Instant Oil Change
07.2025 - 03.2026
Assistant Manager
Valvoline Instant Oil Change
09.2023 - 07.2025
Senior Technician
Valvoline Instant Oil Change
03.2023 - 09.2023
Certified Technician
Valvoline Instant Oil Change
07.2020 - 03.2023
High School Diploma -
Fort Zumwalt North