ZACHARY I. JONES
Spartanburg,SC
Summary
Former bank teller and student seeking a finance and sales position to contribute strong interpersonal skills, financial acumen, and customer service expertise. Eager to apply sales knowledge to drive business growth, exceed targets, and further develop analytical and problem-solving abilities in a dynamic, collaborative environment. Committed to making a meaningful impact and advancing my career in finance and sales.
Overview
7
7
years of professional experience
Work History
Sales Agent
Spectrum
06.2023 - Current
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Conducted market research to identify trends and opportunities for increased sales growth.
- Streamlined sales processes, implementing time-saving strategies that boosted productivity.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
Teller
Founders Federal Credit Union
05.2018 - 01.2022
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- Identified sales opportunities and referred customers to branch partners in financial services
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service
- Educated customers on use of banking website and mobile apps
Resident Advisor
USC Upstate
08.2018 - 05.2020
- Facilitated floor meetings to discuss concerns, review complaints, and convey information about policy changes
- Mediated conflict to provide safe and secure environment through policy enforcement
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents
- Participated in staff meetings and training to stay informed on policies and procedures
Sales Consultant
Office Depot
04.2017 - 04.2018
- Used consultative sales techniques to understand customer needs and recommend relevant products and services
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases
- Provided sales and customer service assistance to walk-in traffic
- Achieved top performance by strategically adapting to rapidly changing, competitive environment
Education
Bachelor of Science - Business Administration, Finance/Economics
UNIVERSITY OF SOUTH CAROLINA UPSTATE, Johnson College of Business & Economics
Spartanburg, SC05.2023
Skills
- Microsoft Office suite, QuickBooks, and Adobe Photoshop
- Financial Transactions
- Credit and Collections
- Sales Tactics
- Online media directing
- Critical thinking, attention to detail, communication, and multitasking
- Strategy Development
Affiliations
- Phi Beta Sigma Fraternity, Inc.
- Dean's Student Advisory Board
- Volunteer Income Tax Assistance(VITA), certified Tax Preparer
- Future Business Leaders of America(FBLA)
Timeline
Sales Agent
Spectrum
06.2023 - Current
Resident Advisor
USC Upstate
08.2018 - 05.2020
Teller
Founders Federal Credit Union
05.2018 - 01.2022
Sales Consultant
Office Depot
04.2017 - 04.2018
Bachelor of Science - Business Administration, Finance/Economics
UNIVERSITY OF SOUTH CAROLINA UPSTATE, Johnson College of Business & Economics
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