Zacheriah Hillman
Centreville,MI
Summary
Dynamic operations manager with over 15 years of experience in the service industry, also proficient in streamlining workflows and mentoring staff. Skilled in enhancing customer service and optimizing inventory processes, contributing to a culture of continuous improvement and operational excellence.
Overview
15
15
years of professional experience
Work History
Operational Manager
Coach's Bar & Grill
Stevensville, MI
06.2014 - 12.2022
- Oversaw daily operations, ensuring efficiency and quality service delivery.
- Trained and mentored staff, enhancing team performance and customer interaction skills.
- Implemented operational improvements that streamlined workflows and increased productivity.
- Developed schedules to maintain optimal staffing levels during peak hours and special events.
- Monitored compliance with food and safety regulations, ensuring a safe environment for guests and staff.
- Improved team productivity through effective communication, training, and performance evaluations.
- Developed strong relationships with vendors, resulting in better pricing negotiations and improved service levels.
- Mentored staff members on best practices, fostering a culture of continuous improvement within the organization.
- Ensured compliance with industry regulations by developing comprehensive policies and procedures manuals for each department.
- Played a pivotal role in enhancing overall operational excellence by identifying inefficiencies within existing systems/processes and implementing targeted interventions.
Fiberglass Gun Operator
Aquatic
Three Rivers, MI
09.2010 - 05.2013
- Trained new staff on equipment usage and safety protocols, enhancing overall team performance.
- Achieved timely project completion with effective communication and collaboration among team members.
- Maintained a safe work environment by following safety protocols, wearing appropriate protective gear, and regularly inspecting equipment.
- Consistently met client deadlines for custom projects through diligent time management and efficient work practices.
- Adapted quickly to changing project requirements and deadlines by adjusting work priorities accordingly, resulting in minimal disruptions to overall productivity.
- Demonstrated versatility in the workplace by mastering various molding methods, including hand layup, spray-up, vacuum infusion, and resin transfer molding techniques.
Manager
McDonald's
Paw Paw, MI
10.2007 - 04.2010
- Managed team of Thirteen (13) employees to maintain smooth-running operations of shop floor.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Oversaw supply restocking, area cleaning, and product organization.
- Made personal recommendations for customers by sharing product knowledge and demonstrating product.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of food safety, complicated issues, and difficult customers.
- Performed closing procedures weekly by balancing cash drawers and reconciling credit card transactions.
Education
High School Diploma -
Paw Paw High School
Paw Paw, MIGeneral Studies - Hospitality
Van Buren Vocational Tech School
Lawrence, MISkills
- Customer service
- Operations management
- Decision-making
- Team leadership
- Employee motivation
- Inventory management
- Delegation
- Cost control
- Operations oversight
- Schedule management
Timeline
Operational Manager
Coach's Bar & Grill
06.2014 - 12.2022
Fiberglass Gun Operator
Aquatic
09.2010 - 05.2013
Manager
McDonald's
10.2007 - 04.2010
High School Diploma -
Paw Paw High School
General Studies - Hospitality
Van Buren Vocational Tech School