Zachery Harper
Johnson City,TN
Summary
Proven leader with extensive experience in operations management and team leadership, notably at Buffalo Wild Wings, BWW. Excelled in staff development, inventory control, and driving sales growth, achieving record-high customer satisfaction. Skilled in strategic planning and decision-making, adept at fostering teamwork and collaboration to exceed business goals. Proactive Assistant General Manager with history of success managing operations, building teams and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities. Strong record of surpassing organizational goals. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
8
8
years of professional experience
Work History
Assistant General Manager
Buffalo Wild Wings, BWW
12.2018 - Current
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Participated in community outreach events, strengthening ties with local organizations while enhancing brand visibility.
- Improved operational workflows, resulting in smoother running of establishment.
- Facilitated team meetings to discuss targets and strategies, fostering collaborative work environment.
- Led team to achieve record-high customer satisfaction scores through dedicated service and attention to detail.
Warehouse Worker
Best Buy Inc
04.2023 - 09.2023
- 004Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 200 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
Delivery Driver
Furniture Row
05.2022 - 07.2023
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Bakery Clerk
Foodcity
05.2018 - 09.2018
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
Cook
McDonald's
08.2016 - 04.2018
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Education
High School Diploma -
Science Hill High School
Johnson City, TN05.2017
Skills
- Staff Management
- Inventory Control
- Operations Management
- Staff Development
- Team leadership expertise
- Employee Relations
- Business operations knowledge
- Training and development background
- Employee Scheduling
- Customer Relationship Management (CRM)
- Sales Techniques
- Strategic planning skill
- Sales Forecasting
- Financial Reporting
- Customer Retention
- Sales Coaching
- Teamwork and Collaboration
- Customer Service
- Scheduling
- Hiring and Onboarding
Timeline
Warehouse Worker
Best Buy Inc
04.2023 - 09.2023
Delivery Driver
Furniture Row
05.2022 - 07.2023
Assistant General Manager
Buffalo Wild Wings, BWW
12.2018 - Current
Bakery Clerk
Foodcity
05.2018 - 09.2018
Cook
McDonald's
08.2016 - 04.2018
High School Diploma -
Science Hill High School
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