Zachery Walski
Wyandotte,MI
Summary
Proven problem-solver and customer service expert, honed skills at Crunch Fitness and Apartment Services, ensuring high satisfaction and efficiency. Mastered confidentiality handling and landscaping tools, exceeding expectations with a strong work ethic and attention to detail. Achieved significant improvements in client satisfaction and operational productivity without compromising quality or security.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
Crunch Fitness
09.2024 - 12.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints.
- Collected Type payments, processed transactions and updated relevant records.
Landscaping Crew Member
Apartment Services
05.2023 - 12.2023
- Developed expertise in operating various landscaping tools such as mowers, trimmers, blowers efficiently ensuring the safety of self and others.
- Adapted quickly to changing weather conditions while maintaining productivity levels in challenging environments.
- Contributed to team efficiency through clear communication and collaboration on assigned tasks.
- Maintained client satisfaction by providing timely and professional landscape maintenance services.
- Ensured client satisfaction through open communication addressing questions or concerns regarding project progress or results.
- Demonstrated strong work ethic with consistent punctuality, attention to detail, and commitment to task completion on time or ahead of schedule.
Education
Roosevelt High School
Wyandotte, MI05.2023
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Problem-solving skills
- Work prioritization
- Issue handling
- Confidentiality handling
Timeline
Front Desk Receptionist
Crunch Fitness
09.2024 - 12.2024
Landscaping Crew Member
Apartment Services
05.2023 - 12.2023
Roosevelt High School
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