Zack Burke
Douglasville,
Summary
Dedicated, service-driven professional with 8 years of customer service experience and 2 years of administrative support, specializing in community outreach, client coordination, and social media management. Recognized for effective communication, adaptability, organizational support, and delivering high-quality service, while fostering strong relationships across diverse environments.
Overview
4
4
years of professional experience
2
2
Certifications
Work History
Brand Ambassador
BEYA Stars & Stripes
Baltimore
01.2025 - Current
- Built and maintained professional relationships with industry professionals, partners, and event attendees through face-to-face engagement.
- Collaborated with internal team members to support outreach strategies, event logistics, and engagement goals.
- Collected feedback from participants and shared insights to strengthen future outreach efforts.
- Represented organizational initiatives at conferences and events, increasing brand awareness and client exposure through personalized conversations.
Sales & Guest Experience Associate
Warehouse Cinemas
Baltimore
01.2025 - Current
- Engaged with 50–100+ guests per shift, delivering respectful, inclusive customer service to people from all backgrounds.
- Built rapport quickly with diverse customers, ensuring welcoming and positive experiences.
- Resolved concerns professionally, demonstrating empathy, problem-solving, and adaptability.
- Worked collaboratively in a fast-paced environment while maintaining a people-first approach.
Social Media Manager
Kappa Alpha Psi Fraternity, Inc. Alpha Iota Chapter
Baltimore
11.2021 - Current
- Manage the chapter’s social media presence by planning, creating, and scheduling daily content, ensuring consistent messaging, and engagement.
- Track platform analytics and engagements, adjusting content strategies to improve reach, visibility, and audience interaction.
- Present content ideas during chapter meetings, collaborating with leadership to align messaging with organizational goals and events.
- Develop promotional content for community events, service initiatives, and campus activities to increase awareness and participation.
Humanities Department Intern
The Park School Of Baltimore
Baltimore
08.2025 - 12.2025
- Collaborated closely with humanities faculty and school leadership to support lesson planning, daily logistics, and curriculum delivery, ensuring smooth program operations.
- Volunteered to lead student retreat group sessions, guiding discussions and fostering collaboration in structured group settings.
- Represented the humanities department as a panel speaker during school assemblies, communicating effectively with large audiences and upholding institutional standards.
- Participated in staff meetings with educators and administrators, contributing feedback to improve student engagement and instructional effectiveness.
Field Organizer & Community Outreach Associate
Angela Alsobrooks for U.S. Senate
Baltimore
08.2024 - 11.2024
- Conducted community-based outreach centered on equity, representation, and access, while coordinating follow-ups and relaying community concerns to campaign leadership to inform outreach efforts.
- Utilized digital campaign tools to track outreach activity, and support organized field operations.
- Attended high-visibility community events, building relationships with residents, organizers, and local leaders.
- Served as dependable on-the-ground support for senior campaign staff at public events, ensuring smooth execution and consistent representation with community partners.
Customer Service Representative
The Ritz-Carlton Residences
Baltimore
12.2022 - 05.2023
- Delivered white-glove service to high profile and international guests, including public figures, and maintained professionalism in sensitive, high-expectation environments.
- Utilized internal guest management systems to document preferences and special requirements, contributing to continuity of service and positive guest experiences.
- Adapted quickly to changing guest needs and schedules, while maintaining composure and service standards.
- Entrusted with handling valuable personal property, demonstrating reliability, accountability, and attention to detail.
Education
Bachelor of Science - Applied Liberal Studies
Morgan State University
Baltimore, MD05-2026
Skills
- Customer Service
- Social Media Management
- Community Outreach
- Effective Communication
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Critical Thinking
- Client & Stakeholder Coordination
- Operational Support
- Team Collaboration
Certification
MOS; Microsoft Office Specialist
Timeline
Humanities Department Intern
The Park School Of Baltimore
08.2025 - 12.2025
Brand Ambassador
BEYA Stars & Stripes
01.2025 - Current
Sales & Guest Experience Associate
Warehouse Cinemas
01.2025 - Current
Field Organizer & Community Outreach Associate
Angela Alsobrooks for U.S. Senate
08.2024 - 11.2024
Customer Service Representative
The Ritz-Carlton Residences
12.2022 - 05.2023
Social Media Manager
Kappa Alpha Psi Fraternity, Inc. Alpha Iota Chapter
11.2021 - Current
Bachelor of Science - Applied Liberal Studies
Morgan State University