Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate

Zack Fox

Knoxville,TN

Summary

Driven professional with extensive experience in sales and mechanical roles, notably at Oreilly Auto Parts. Excelled in customer service and sales strategies, boosting repeat business through exceptional relationship building. Proven ability in problem-solving and multi-tasking, significantly enhancing operational efficiency. Demonstrates a keen ability to diagnose and resolve mechanical issues, ensuring high customer satisfaction. Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

12
12
years of professional experience

Work History

Sales Associate

Oreilly Auto Pats
03.2021 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Mechanical Technician

Cedar Bluff Auto Care
03.2017 - 03.2021
  • Resolved mechanical issues using both technical and manual skills.
  • Assembled and disassembled equipment to perform repairs and maintenance.
  • Frequently diagnosed mechanical problems and determined how to correct issues.
  • Maintained clean and organized work area to easily locate repairing tools and equipment.
  • Inspected and tested equipment, machinery and components to diagnose issues, recognize defects, and determine appropriate repairs.
  • Kept detailed records of repairs and maintenance for reference in future work.
  • Reduced repair turnaround time by developing comprehensive inventory management system for spare parts.

Mechanic

NTB-National Tire & Battery
03.2012 - 03.2017
  • Inspected and tested equipment to locate worn and damaged parts.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Disassembled defective parts to make proper repairs.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
  • Analyzed and located malfunctions in brakes, motors, switches, and control systems.
  • Maintained accurate records of completed work orders, ensuring transparency for customers and management alike.

Education

High School Diploma - General Studies

Central High School
Knoxville, TN
05.2005

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Listening Skills
  • Multi-tasking strength
  • Problem-Solving
  • Excellent people skills
  • Reliable and punctual
  • Goal-Oriented
  • Exceptional customer service
  • Relationship Building
  • Cash Handling
  • Money Handling
  • Client Service
  • Sales expertise
  • Product Sales
  • Sales Strategies

Timeline

Sales Associate

Oreilly Auto Pats
03.2021 - Current

Mechanical Technician

Cedar Bluff Auto Care
03.2017 - 03.2021

Mechanic

NTB-National Tire & Battery
03.2012 - 03.2017

High School Diploma - General Studies

Central High School

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Zack Fox