Zackary Travica
Kent,WA
Summary
Driven professional with a proven track record in customer service and sales, notably at Pacific Raceways. Excelled in relationship building and strategic planning, enhancing customer satisfaction and loyalty. Skilled in problem-solving and teamwork, consistently achieving goals through effective collaboration and a professional demeanor. Demonstrated ability to upsell and improve service delivery, contributing to significant customer retention.
Overview
3
3
years of professional experience
Work History
Sales Associate
Pacific Raceways
07.2024 - Current
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about the track, events and whatever else they may want to know.
- Engaged with customers to build rapport and loyalty.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed returns, exchanges and refunds in accordance with store policy.
Shift Leader
Jersey Mikes
01.2023 - 08.2025
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
- Educated staff on organizational mission and goals to help employees achieve success.
Car Wash Attendant
Glint
04.2024 - 06.2024
- Received check, cash and credit card payments from customers, gave back balance, and maintained accounts of payments received on daily basis.
- Provided exceptional customer service by recommending and apprising customers on service options, pricing, and savings opportunities through memberships or promotional information.
- Evaluated vehicles' exterior ahead of car wash service to ascertain and relay all issues to customers.
- Rinsed objects and placed on drying racks or used cloth, squeegees, or air compressors to dry surfaces.
- Greeted customers and assessed needs to recommend suitable car wash services.
Education
High School Diploma -
Kentlake High School
Kent, WA06.2024
Skills
- Customer Needs Assessment
- Product Sales
- Relationship Building
- Teamwork and Collaboration
- Customer Service
- Problem-solving skills
- Outgoing Personality
- Excellent people skills
- Goal-Oriented
- Upselling
- Strategic Planning
- Professional Demeanor
Timeline
Sales Associate
Pacific Raceways
07.2024 - Current
Car Wash Attendant
Glint
04.2024 - 06.2024
Shift Leader
Jersey Mikes
01.2023 - 08.2025
High School Diploma -
Kentlake High School
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