Zackary Williams
Columbia
Summary
Results-driven management professional with a strong background in overseeing departmental functions and driving team success. Renowned for fostering collaborative work environments and adeptly adapting to evolving business needs, ensuring seamless operations and consistent achievement of departmental goals. Excellent leadership and organizational skills complement a strong commitment to streamlining processes, reducing costs, and enhancing overall efficiency. Independent decision-making abilities and sound judgment consistently contribute to positive impacts on company success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Department Manager
Lowes Home Improvement Stores
Columbia, SC
02.2025 - Current
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Trained and mentored staff, fostering a collaborative team environment.
- Enhanced customer service initiatives, improving overall satisfaction ratings.
- Developed training programs that improved employee skills and knowledge retention.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Lawn and Garden Associate
The Home Depot
Columbia, SC
02.2024 - 02.2025
- Oversaw the organization of merchandise in aisles and bays to enhance customer experience. Collaborated with associates to meet daily operational goals and drive growth. Developed cross-departmental training to ensure flexibility in support roles.
- Provided expert advice on lawn care techniques and seasonal planting strategies to improve customer satisfaction.
- Trained new associates on garden center operations, fostering a knowledgeable work environment.
- Completed opening, closing, and shift change tasks efficiently to keep store ready for guests.
- Continuously updated personal knowledge on new lawn care products and techniques, ensuring the most accurate and up-to-date information was provided to customers.
Assistant Manager
Zumiez
Columbia, SC
10.2022 - 09.2024
- Provided assistance to customers navigating online orders and resolved questions related to apparel.
- Executed packaging processes for online orders to ensure timely delivery.
- Demonstrated leadership potential, resulting in promotion to Assistant Manager within six months.
- Executed store opening and closing procedures to maintain operational efficiency and prepare for subsequent day.
- Trained new staff on customer service practices and operational standards.
- Resolved customer inquiries and complaints with effective problem-solving techniques.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Customer Support Specialist
FX prosperity Trade management
Lexington, SC
10.2021 - 01.2024
- Managed customer communications by addressing emails related to business operations and account issues. Guided clients through billing inquiries to enhance satisfaction. Developed analytical charts to illustrate customer charges and profit margins.
- Collaborated with cross-functional teams to address complex customer concerns effectively.
- Assisted customers in navigating online resources effectively, increasing their self-sufficiency when dealing with future inquiries.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
Starbucks Barista
Starbucks
Lexington, SC
01.2020 - 01.2021
- Prepared and served high-quality beverages following established recipes and standards.
- Maintained cleanliness and organization of workspace, ensuring compliance with health regulations.
- Engaged with customers to provide exceptional service, fostering loyalty and repeat business.
- Resolved customer complaints promptly, enhancing overall satisfaction and store reputation.
- Monitored inventory levels, assisting in restocking supplies to meet daily demand effectively.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Guest Service Associate
Lowes foods
Lexington, SC
09.2017 - 12.2020
- Oversaw front-end team performance, providing direction to cashiers and baggers to meet operational standards. Facilitated customer transactions, including lottery ticket sales and money orders. Executed cash management procedures, ensuring secure handling of funds and preparation for store openings.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in training new associates on store policies and customer engagement techniques.
- Maintained organized merchandise displays to enhance shopping experience and drive sales.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout procedures.
- Implemented customer feedback mechanisms to enhance service offerings and drive satisfaction.
Sales Associate
Vans
Columbia, SC
01.2019 - 11.2020
- Oversaw customer consultations to identify suitable skateboards, shoe sizes, and clothing sizes. Managed store layout optimization during overnight shifts. Coordinated shipment organization and inventory management.
- Enhanced customer experience through product knowledge and personalized service.
- Implemented visual merchandising strategies to maximize product visibility and drive sales.
- Collaborated with team members to achieve monthly sales targets and improve store performance.
- Analyzed sales trends to identify opportunities for promotional events and special offers.
- Maintained cleanliness and organization of the sales floor, enhancing overall store presentation.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Front Desk Receptionist
Muv Fitness - South Carolina
Columbia, SC
10.2018 - 03.2019
- Oversaw front desk operations to facilitate guest check-ins. Conducted regular inspections of gym facilities to uphold cleanliness standards. Managed day pass sign-ups and membership transactions to enhance customer experience.
- Provided exceptional customer service, addressing member inquiries and resolving issues promptly.
- Maintained accurate member records using club management software to enhance operational efficiency.
- Developed relationships with members, fostering community engagement and enhancing overall satisfaction levels.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Deli Clerk/Cashier
Lowes Foods, LLC
Lexington, SC
08.2017 - 06.2018
- Managed daily deli operations, ensuring compliance with food safety standards.
- Prepared and sliced meats and cheeses, maintaining quality and freshness.
- Assisted customers in selecting products, enhancing overall shopping experience.
- Collaborated with suppliers to maintain inventory levels and product availability.
- Implemented process improvements to streamline deli workflow and reduce waste.
- Monitored equipment performance, performing routine maintenance as needed.
- Developed promotional displays, increasing customer engagement and sales opportunities.
- Greeted customers at counter to fulfill requests and answer questions.
Education
High school diploma -
Lexington High School
Lexington, SC06-2018
Skills
- Customer service
- Staff management
- Team leadership
- Team supervision
- Problem-solving
- Training and mentoring
- Customer engagement
- Retail management
- Workplace safety
- Heavy equipment operation
Certification
- Licensed forklift - 4 years
Timeline
Department Manager
Lowes Home Improvement Stores
02.2025 - Current
Lawn and Garden Associate
The Home Depot
02.2024 - 02.2025
Assistant Manager
Zumiez
10.2022 - 09.2024
Customer Support Specialist
FX prosperity Trade management
10.2021 - 01.2024
Starbucks Barista
Starbucks
01.2020 - 01.2021
Sales Associate
Vans
01.2019 - 11.2020
Front Desk Receptionist
Muv Fitness - South Carolina
10.2018 - 03.2019
Guest Service Associate
Lowes foods
09.2017 - 12.2020
Deli Clerk/Cashier
Lowes Foods, LLC
08.2017 - 06.2018
High school diploma -
Lexington High School