Zackery Christie
Port Saint Lucie,FL
Summary
With a proven track record at UBreakiFix, I excel in team leadership and computer troubleshooting, enhancing customer satisfaction and operational efficiency. Leveraging analytical thinking and complex problem-solving, I've significantly improved service delivery and team performance, embodying a confident approach to both managerial and technical challenges.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Manager
UBreakiFix
Port St. Lucie, FL
01.2021 - Current
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
Computer Repair Technician
UBreakiFix
Stuart, FL
08.2019 - 12.2021
- Disassembled computers to perform diagnostics and check for repair needs.
- Enhanced customer satisfaction by providing timely and efficient computer repair services.
- Updated and installed new software on desktop and laptop computers to maintain latest technology.
- Collaborated with team members to complete complex repairs efficiently and effectively.
- Built long-term relationships with clients by offering exceptional customer service and follow-up assistance when needed.
- Researched and identified problems with computers and advised staff and clients on plans of action.
Education
Associate of Applied Science - Electrical, Electronics Engineering Technologies
Indian River State College
Ft. Pierce, FL12.2024
Associate of Science - Digital Media Technology
Indian River State College
Ft. Pierce, FL12.2018
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Computer Troubleshooting
- Analytical Thinking
Certification
Comptia A+ Hardware
Comptia A+ Software
Timeline
Manager
UBreakiFix
01.2021 - Current
Computer Repair Technician
UBreakiFix
08.2019 - 12.2021
Associate of Applied Science - Electrical, Electronics Engineering Technologies
Indian River State College
Associate of Science - Digital Media Technology
Indian River State College