Zackran Griffith
Clinton,MS
Summary
As an IT professional, I bring a dedicated approach and a wide range of skills to the table. I excel in diagnosing and resolving system issues, ensuring proper configuration and maintenance of network infrastructure, and promptly addressing and monitoring security events and incidents."
Overview
3
3
years of professional experience
1
1
Certification
Work History
Infrastructure Engineer
Entergy
Jackson, MS
11.2023 - Current
- Configuring, deploying, maintaining, and monitoring network infrastructure devices such as servers, switches, routers, and firewalls.
- Splicing, running, and testing both fiber and copper cabling.
- Leading and collaborating on multiple concurrent projects related to data center operations.
- Providing 24/7 operational support as part of an on-call team.
IT Technician
UPS
Jackson, MS
01.2023 - 11.2023
- Providing day-to-day onsite IT support for network infrastructure and internal desktop systems, software and hardware
- Installing, configuring, and troubleshooting desktops, servers, and network issues
- Maintaining passwords, data integrity, and file system security
- Conducting site visits within the district to install and/or upgrade hardware and software if service issue can't be remotely resolved.
Technical Support Engineer (Remote)
Nationwide Insurance
Columbus, OH
02.2022 - 01.2023
- Assisted users with various types of technical issues via email, live chat, and telephone
- Used remote log in tools to assist users with hardware and software issues
- Explained technology-related concepts in easy-to-understand terms to individuals from different backgrounds and in various job positions
- Performed troubleshooting on networking and connectivity issues to restore connections and network access.
Helpdesk Analyst (Remote)
Mechdyne
Marshalltown , IA
07.2021 - 02.2022
- Worked daily in Active Directory to reset user passwords, disable user accounts, and assign users and computers to groups.
- Performed troubleshooting on remote VPN connectivity and network drive access issues
- Assisted users with software, email, and operating system issues.
- Accurately recorded all work and troubleshooting notes in ServiceNow ticket system
Education
Bachelor of Science - Cyber Security & Information Assurance
Western Governors University
Salt Lake City, UT08-2024
Associate of Applied Science - Cyber Security Technology
Hinds Community College
Raymond, MS05-2021
Skills
- Security & Risk Management
- Network Infrastructure & Design
- Project Management
- Data Center Operations
- Cloud Computing
- Incident Management
- System Administration
- Linux
- PuTTY
- Wireshark
Certification
- CompTIA A+
- CompTIA Network+
- CompTIA Security+
- CompTIA Project+
Timeline
Infrastructure Engineer
Entergy
11.2023 - Current
IT Technician
UPS
01.2023 - 11.2023
Technical Support Engineer (Remote)
Nationwide Insurance
02.2022 - 01.2023
Helpdesk Analyst (Remote)
Mechdyne
07.2021 - 02.2022
Bachelor of Science - Cyber Security & Information Assurance
Western Governors University
Associate of Applied Science - Cyber Security Technology
Hinds Community College
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