Zada Jenkins
Queens,NY
Summary
To maintain a position where my skills and experience promote growth and productivity. Healthcare professional and home companion with strong history of providing support to clients within business environments to deliver comprehensive administrative assistance. Providing knowledge of clerical tasks, project support, scheduling, time management, assignment prioritization and customer service. Quickly resolving issues, handling conflicting priorities, remaining flexible and striving to exceed organizational goals. Knowledgeable Case Manager experienced in coordinating care for families & individuals. Proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for helping others.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Case Manager
Midway Living
QUEENS
06.2024 - Current
- Improved client housing stability by developing individualized case management plans and providing ongoing support.
- Reduced homelessness rates in the community by successfully placing clients in permanent, affordable housing options.
- Managed caseload to satisfy multiple patients with diverse needs.
- Provided patient and family education on available resources and self-care strategies.
- Collaborated with healthcare providers to drive continuity of care.
- Completed psychosocial evaluations and needs assessments.
- Help assist the client with applying for HRA benefits
- inform client to have active PA benefits to obtain housing voucher if eligible .
- Assisting client with other resources providers of documentation needed.
- collaborating with asylum families , as case management providing the support to develop and implement strategies to build confidence to independently navigate life in a new country.
- help with legal representatives in a standardized manner for the purposes of delivering professional services.
- Participated in interdisciplinary care conferences to discuss patient care plans and referrals.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Monitored clients' progress and tracked client services to provide crisis interventions.
Home Health Aide
Selfhelp Community Services
NEW YORK
11.2018 - 06.2024
- Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
- Traveled to clients' homes to complete healthcare services and promote continuity of care for adult or child.
- Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Directed patients in simple prescribed exercises to assist with daily physical therapy routines.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Managed complex wound care under the supervision of a registered nurse, facilitating timely healing processes.
- Provided transportation and appointments management.
- Provided direct personal care and administrative services to clients.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Monitored changes in clients conditions to report concerns to supervisor.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising nurse or physician.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Delivered top-notch care for children with developmental disabilities, acquired illnesses or injuries.
- Developed and implemented care plans for clients.
- Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.
Residential Aide
VIP COMMUNITY SERVICES
03.2022 - 12.2023
- Conduct new resident arrival packets (Intakes), exit logs, daily occupancy forms, etc
- In accordance with VIP, DHS, and OTDA mandates
- Ensure office, office equipment, and bathrooms are clean and properly maintained
- Compile and submit comprehensive shift summary reports
- Conduct Quality Assurance and regulatory compliance with VIP, DHS, and OTDA mandates
- Respond to emergencies in an appropriate and professional manner
- Collaborate with Security officers to help maintain a safe environment for employees, clients, and visitors
- Help oversee incident management involving RA's, security personnel, clients, and other VIP Staff as needed
- Review incident reports for accuracy, clarity, and confirmation of appropriate action taken
- Report any incidents of any nature to VIP management
- Help facilitate any new policies added to the program
- Other job duties may be added or retracted at VIP discretion
- Bed and un-bed clients in CARES system
- Document all required incidents, reports, and or case notes in the CARES system
- Inspection such as RSRI, OTDA, and Homeless Coalition Callahan.
- Facilitated personal hygiene management, feeding and ambulation.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Monitored and assisted residents through individual service plans.
- Assisted clients with obtaining housing, employment and support resources.
- Conducted intake interviews for new arrivals while maintaining accurate records of guest information in compliance with privacy regulations.
- Assisted in the organization of shelter resources, ensuring efficient distribution of clothing and supplies to those in need.
- Kept case files updated, accurate and aligned with requirements.
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
Intake Specialist
CORE GROUP SERVICES
08.2021 - 03.2022
- Fosters a nurturing and welcoming environment for clients
- Assists in the turnover of shelter beds and ensures readiness for occupancy by new clients
- Processes new client intakes, including completion of preliminary documentation, orientation to the facility, laundering of belongings, and bed assignments
- Performs hourly inspections of the facility as well as routine and random inspections of bed areas and lockers
- Secures clients' personal property and maintains an inventory of the client's belongings as needed
- Provides clothing and personal care items to clients
- Maintains daily log, visitor, and client sign-ins, and other record-keeping
- Utilizes Safe Crisis Management in working collaboratively with Shift Supervisor and Security Staff to respond to incidents; Completes incident documentation as required
- Completes electronic shift summaries and generates daily client census & curfew violation reports
- Serves meals to clients at breakfast, lunch, and/or dinner
- Conducts fire drills and generates documentation as required
- Attends staff meetings, case conferences, and supervisory and in-service training sessions
- Conducts a routine inventory of equipment and supplies
- Performs other duties as assigned by the Shift Supervisor or other supervisory staff.
- Improved safety at the shelter by vigilantly monitoring daily activities and addressing any conflicts that arose.
- Conducted intake interviews for new arrivals while maintaining accurate records of guest information in compliance with privacy regulations.
- Kept case files updated, accurate and aligned with requirements.
- Provided compassionate support and guidance, helping guests navigate available community resources.
- Managed meal preparation shifts, ensuring timely delivery of nutritious meals to all shelter guests.
- Assisted in the organization of shelter resources, ensuring efficient distribution of clothing and supplies to those in need.
Education
High School Diploma -
The Walk in Love Christian Academy
Skills
- Proficient in Microsoft Office and Microsoft Word
- Types 40 WPM
- Excellent and effective communication and customer service skills
- Able to communicate concepts and ideas to others effectively
- Responsible
- Knowledge of and proficiency in CARES
- Experience working in a shelter setting and/or with high-risk individuals, including individuals with documented histories of mental health, substance abuse, Domestic Violence
- ADL
- Heart saver CPR AED (CPR AED)
- Patient Care
- Decision-Making
- Documentation And Reporting
- Community Resources
Certification
- F-80 Trained ,Food Handlers ,CPR ,CARES Narcan ,HHA/PCA.
Timeline
Case Manager
Midway Living
06.2024 - Current
Residential Aide
VIP COMMUNITY SERVICES
03.2022 - 12.2023
Intake Specialist
CORE GROUP SERVICES
08.2021 - 03.2022
Home Health Aide
Selfhelp Community Services
11.2018 - 06.2024
High School Diploma -
The Walk in Love Christian Academy