Zadia Joseph
Kissimmee
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level in Medical Assisting. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Associate
Walt Disney World Parks and Resorts
09.2021 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
Events Staff Member
Universal Orlando
11.2018 - 01.2019
- Maintained and distributed information for functions and events.
- Assisted event manager in achieving revenue goals set for events and catering.
- Created, maintained and distributed event orders.
- Worked under pressure and met deadlines while maintaining composure in difficult situations.
- Drove excellent guest service for events and conducted evaluations after completion.
- Demonstrated strong multitasking abilities by juggling multiple responsibilities during high-pressure situations at large-scale events.
- Exhibited flexibility while adapting to last-minute changes or unexpected obstacles during live events without compromising quality standards or guest experience levels.
- Supported team members in their duties to ensure smooth operation throughout various event stages.
- Strengthened relationships with vendors and suppliers through clear communication and timely payments, leading to successful collaborations.
- Maintained open lines of communication with event staff, vendors, and management to resolve any issues quickly and effectively.
- Anticipated potential challenges during events and proactively devised solutions to maintain a high level of guest satisfaction.
Education
High School Diploma -
Dr. Phillips High School
Orlando, FL05.2019
Skills
Customer Service
Teamwork and Collaboration
Time Management
Problem-solving skills
Listening Skills
Multi-tasking strength
Problem-Solving
Relationship Building
Medical terminology knowledge
Medical Terminology
Vital Sign Monitoring
Vital signs monitoring
Reliable team player
CPR
Fluent in Haitian Creole
Certification
- CPR/AED Certification
Languages
Haitian Creole
Native or Bilingual
Timeline
Sales Associate
Walt Disney World Parks and Resorts
09.2021 - Current
Events Staff Member
Universal Orlando
11.2018 - 01.2019
- CPR/AED Certification
High School Diploma -
Dr. Phillips High School
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