Zadie Mackey
Ludowici,GA
Summary
Experienced customer service representative with a successful history of managing incoming calls and resolving customer inquiries. Proficient in generating sales leads that lead to acquiring new customers. Capable of identifying and evaluating customer requirements to guarantee their satisfaction. Committed to providing exceptional service and cultivating positive customer relationships.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Waffle House
Hinesville, GA
08.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Remote Customer Service Representative
Arise - AMS Almighty Services
Statesboro, GA
02.2023 - 06.2024
- Arise customer service representatives (CSRs) provide customer support to clients using the Arise platform
- Responsibilities include: Answering inquiries, Resolving issues, Providing product information, Ensuring customers have a positive experience, and Navigating multiple systems efficiently.
Server
Buffalo Wild Wings
Fayetteville, NC
06.2022 - 11.2022
- Administer admirable, skillful, & thorough service with kindness while maintaining composure through anything
- Introduce myself while engaging in conversation throughout their visit to better get to know the customers to deliver a better legendary experience
- Suggest promotions, specials, specific beverages, and bar foods (appetizers) and took their the customers order to detail
- Follow Dine-In Steps of Service: Welcome, Table Greet, Deliver Beverages & Take Food Orders, Deliver Food, Two-Bite Check Back, Suggest Dessert, Deliver Check & Send Off, Reset Table.
Replenishment Team Member
Michaels
Fayetteville, NC
06.2022 - 10.2022
- Estimated weight, height, and balance point of different boxes and products to correctly stock pallets
- Completed timely area resets to develop new planogram layouts
- Stocked shelves and toted merchandise out to floor so customers could select needed items
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing
- Organized storage of article bins, floors, shelves, and assigned areas according to product categories
- Assessed floor displays to determine which merchandise required restocking.
Amazon Fulfillment Associate
Amazon.com
West Columbia, SC
12.2021 - 06.2022
- Amazon Stower Position
- Scan the product with a hand-held scanner and physically place it into a bar-coded shelf location so that the product can be ordered by our customers
- Visually inspect each item for damage prior to placing the item on a shelf, as well as ensuring item accuracy
- Work at warehouse rates.
Mobile Expert
T-Mobile
Columbia, SC
08.2021 - 12.2021
- Asked personal questions, identified products that matched customers' needs
- Sustained ongoing customer relationships by building rapport and trust (proof of customer reviews)
- Troubleshot and resolved problems related to devices and account services
- Operated and reconciled cash registers and credit machines, and also prepared opening and closing deposits
- Displayed exemplary customer service during difficult interactions by employing empathy, a positive attitude, and focusing on solutions.
Sales Associate
Bath & Body Works
Charlotte, NC
08.2020 - 05.2021
- Supported delivering sales plan through selling effectiveness
- Consistently executed the selling model
- Meet selling goals/expectations during scheduled shifts
- Built a highly satisfied and loyal customer base through engagement, conversion, and capturing customer phone and e-mail
- Supported replenishment activities that kept the store full and abundant
- Assisted with late-night floorsets, window changes, visual presentations, labeling, signage placement, etc
- According to planogram.
Education
Diploma - Dental Assisting
Ogeechee Technical College
Statesboro, GABachelor's - Experimental Psychology
University of South Carolina-Upstate
Spartanburg, SC12.2019
Skills
- Customer Service
- Phone Etiquette
- Adaptability
- Communication Skills
- Restaurant experience
- Organizational skills
- Administrative experience
- Microsoft Office (7 years)
- Sales Support
- POS
Certification
- Bartender License/Alcohol Server Permit
- BLS Certification, 03/01/24, 03/01/26
- HeartSaver- First Aid/CPR/AED, 04/01/24, 04/01/26
- Driver's License
- Food Handler Certification
Personal Information
Relocation: Anywhere
Certification
CPR Certified - April 2026
AED Certified - April 2026
BLS Life Support Certified - April 2026
Languages
Spanish
Limited Working
Timeline
Server
Waffle House
08.2023 - Current
Remote Customer Service Representative
Arise - AMS Almighty Services
02.2023 - 06.2024
Server
Buffalo Wild Wings
06.2022 - 11.2022
Replenishment Team Member
Michaels
06.2022 - 10.2022
Amazon Fulfillment Associate
Amazon.com
12.2021 - 06.2022
Mobile Expert
T-Mobile
08.2021 - 12.2021
Sales Associate
Bath & Body Works
08.2020 - 05.2021
Diploma - Dental Assisting
Ogeechee Technical College
Bachelor's - Experimental Psychology
University of South Carolina-Upstate