Zahara Iervollino
VA
Summary
Engaging and detail-oriented professional experienced in customer service roles. Known for strong teamwork and effective communication, ensuring a welcoming atmosphere that enhances guest satisfaction. Committed to resolving inquiries promptly and building lasting customer relationships.
Overview
2
2
years of professional experience
Work History
ToGo Specialist
Applebee's Neighborhood Grill & Bar
Richmond, VA
11.2024 - Current
- Greeted customers in a friendly manner and took orders for to-go items.
- Ensured proper packaging and presentation of food items to enhance customer experience.
- Ensured proper packaging and presentation of all food items.
- Assisted customers with inquiries about menu items and specials.
- Processed payments and managed cash register transactions to ensure smooth service.
- Greeted customers warmly and accurately took orders for to-go items to facilitate quick service.
- Communicated effectively with co-workers regarding new specials or changes in menu items.
Restaurant Hostess
Applebee's Neighborhood Grill & Bar
Richmond, VA
11.2024 - Current
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Coordinated with servers to deliver prompt service and enhance guest satisfaction.
- Maintained cleanliness and organization of dining area, supporting overall restaurant ambiance.
- Resolved guest inquiries and complaints with professionalism, contributing to positive dining experiences.
- Assisted in maintaining cleanliness and organization of the dining area.
Education
High School Diploma -
J.R Tucker Highschool
Richmond Virginia05-2025
Skills
- Customer service and support
- Complaint resolution
- Inquiry management
- Phone etiquette
- Time management
- Team collaboration
- Effective communication
- Problem solving
- Relationship building
Timeline
ToGo Specialist
Applebee's Neighborhood Grill & Bar
11.2024 - Current
Restaurant Hostess
Applebee's Neighborhood Grill & Bar
11.2024 - Current
High School Diploma -
J.R Tucker Highschool