Zaheer Garner
Atlanta,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
Work History
Customer Service/Sales Representative
Top Cloud Smoke & Vape
Atlanta, GA
02.2022 - Current
- Provided accurate information about products and services.
- Maintained records of customer interactions and transactions.
- Built sustainable relationships with customers through open communication.
- Identified potential opportunities to upsell products or services.
- Adhered to company policies when dealing with customers.
- Educated customers on product features and benefits.
- Ensured compliance with all applicable laws and regulations related to the sale of goods or services.
Customer Care Representative
LexisNexis Risk Solutions Group
Atlanta, GA
08.2021 - 01.2022
- Answered customer inquiries over the phone and via email.
- Resolved customer complaints promptly and professionally.
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
- Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
- Ensured compliance with company policies regarding privacy laws and data protection regulations.
- Performed administrative duties such as filing paperwork, maintaining records, updating databases.
- Participated in team meetings to discuss strategies for improving customer satisfaction levels.
- Utilized problem-solving techniques such as root cause analysis to identify recurring issues that could be addressed proactively.
- Adhered strictly to confidentiality guidelines when dealing with sensitive customer information.
- Escalated unresolved issues requiring further investigation or specialized expertise.
Cabin Service Agent
DGS Delta
Atlanta, GA
09.2020 - 06.2021
- Conducted safety checks for all cabin equipment prior to take-off and landing.
- Performed pre-flight inspections on aircraft cabins including checking seat belts, armrests, tray tables, lavatories.
- Performed post-flight duties such as restocking beverage supplies or resetting cabin lights for the next scheduled flight.
- Kept cabin neat, clean and professional in appearance.
- Conducted preflight checks to assess general condition and cleanliness of aircraft.
Customer Service Representative
Convergent
Sandy Springs, GA
03.2018 - 06.2020
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Consulted with customers to resolve service and billing issues.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Referred unresolved customer grievances to designated departments for further investigation.
- Mentored junior team members and managed employee relationships.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
Education
Certificate - Audio Engineering
American InterContinental University
Atlanta, GA06-2019
Skills
- Customer Needs Assessment
- Product Knowledge
- Business Development
- Payment Processing
- Upselling strategies
- Follow-up skills
- Marketing promotions
- Client Relationship Building
- Goal-Oriented
Timeline
Customer Service/Sales Representative
Top Cloud Smoke & Vape
02.2022 - Current
Customer Care Representative
LexisNexis Risk Solutions Group
08.2021 - 01.2022
Cabin Service Agent
DGS Delta
09.2020 - 06.2021
Customer Service Representative
Convergent
03.2018 - 06.2020
Certificate - Audio Engineering
American InterContinental University
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