Zahia Toliver
Buffalo,New York
Summary
Assisted customers with inquiries and resolved issues effectively. Supported team members in delivering high-quality service. Gained foundational knowledge in medical terminology through nursing coursework and obtained CNA certification.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Transport aide
Ellicott, Buffalo, New York
Buffalo, New York
08.2025 - Current
- Assisted residents in navigating to and from various appointments, enhancing accessibility and support.
Dietary aide/dietary supervisor/cna
Harris hill, Buffalo, New York
Buffalo, New York
12.2023 - 08.2025
- Managed dietary services to enhance resident satisfaction and nutrition. Led a team of dietary staff, ensuring compliance with health standards and operational procedures. Conducted administrative tasks to streamline workflow and improve service deliveryProvided direct patient care including bathing, dressing, grooming, toileting, and mobility assistance
Communicated effectively with nurses and healthcare team regarding patient needs and concerns
Data entry
Citi group, Buffalo, New York
Buffalo, New York
12.2023 - 03.2024
- Managed data entry of passport information to ensure secure processing.
Education
No Degree -
Erie Community College
Buffalo, NYhigh school diploma or equivalent - undefined
Lewis j bennett
Buffalo, New York06.2023
Skills
- Managed computer systems and networks to ensure optimal performance
- Executed accurate data entry processes to ensure information integrity
- Assisted in daily care and supervision of children Supported educational activities and playtime to foster development Maintained a safe and nurturing environment for all children
- Assisted customers with inquiries and issues to enhance satisfaction Provided support in resolving product-related concerns Facilitated communication between customers and service teams
- Utilized medical terminology to enhance communication and documentation accuracy
- Conducted thorough reviews of documentation to ensure accuracy and compliance
- Assisted patients with daily living activities to enhance comfort and well-being Supported nursing staff in delivering quality care to patients Maintained cleanliness and organization of patient areas to promote a safe environment
Certification
Cna AUGUST 2027
Timeline
Transport aide
Ellicott, Buffalo, New York
08.2025 - Current
Dietary aide/dietary supervisor/cna
Harris hill, Buffalo, New York
12.2023 - 08.2025
Data entry
Citi group, Buffalo, New York
12.2023 - 03.2024
high school diploma or equivalent - undefined
Lewis j bennett
No Degree -
Erie Community College