Ziane Perrin
Chesapeake,VA
Summary
Diligent Front Desk with solid background in managing front desk operations and ensuring smooth daily workflow. Proven ability to handle high-volume environments and effectively address guest inquiries and concerns. Demonstrated excellent communication and organizational skills to enhance guest experiences and support team objectives.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Dental Care Alliance
2024.03 - 2025.02
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Completed all tasks in compliance with company policies and procedures.
Sales Associate
Gen Mobile
2023.05 - 2024.11
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges
- Built relationships with customers to encourage repeat business
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
- Engaged with customers to build rapport and loyalty
Patient Service Representative
Sentara
2021.04 - 2022.03
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements
- Verified insurance eligibility and coverage for patients
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic
- Filed and maintained patient records in accordance with HIPAA regulations
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors
Customer Service Representative
Newland Management
2019.03 - 2021.04
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
- Responded to customer requests for products, services, and company information
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up
Education
High School Diploma -
Granby High School
Norfolk, VA2019-06
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
Timeline
Front Desk Receptionist
Dental Care Alliance
2024.03 - 2025.02
Sales Associate
Gen Mobile
2023.05 - 2024.11
Patient Service Representative
Sentara
2021.04 - 2022.03
Customer Service Representative
Newland Management
2019.03 - 2021.04
High School Diploma -
Granby High School