Zahria Robertson
South Carolina,SC
Summary
Hello, and thank you for taking the time to consider reading this introduction about myself. My name is Zahria Robertson, I am 20 years old, born and raised in Charleston, South Carolina. I was 17 years old when I started my first job during high school and ever since, based on my term of work and education, I've been in front of the public eye interacting with guests professionally, customer service, sales, restaurant and retail. I am an open learner to explore all careers, self-motivated, able to take constructive criticism, and willing to learn new skills I take interest in to accomplish goals and deadlines. In my free time, I like to day- trade in stocks, travel, and currently self learning to speak Swedish fluently. Thank you, and I hope that I can become of interest to anyone.
Overview
4
4
years of professional experience
Work History
Restaurant Hostess
Cracker Barrel Country Store
Summerville, SC
06.2021 - 11.2022
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Sales Associate
Hudson Group Inc.
Charleston, SC
07.2023 - 11.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Front of House Staff Member
Chic-Fil-A
Charleston, SC
07.2023 - 11.2023
- Assist in food preparation by following Chick-fil-A’s standards for quality and safety. This includes preparing ingredients, cooking food items, and assembling orders while adhering to health regulations.
- Maintain a clean and organized work environment by following sanitation procedures. Regularly clean workstations, dining areas, and restrooms to ensure a hygienic atmosphere for both customers and staff.
- Operate the drive-thru efficiently, ensuring quick service and accuracy in order fulfillment. Engage with customers through the speaker system, taking orders and processing payments seamlessly.
- Cross trained between Chic-fil-la as well as Hudson Group during the months.
Cashier Team Lead
Panera Bread
Mount Pleasant, Sc
05.2024 - 09.2024
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
Travel Agent
Archer Travel
Remote
09.2024 - 09.2024
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
VIP Hostess
Bourbon 'N Bubbles
Downtown Charleston, Sc
11.2024 - 02.2025
- Boosted customer satisfaction by efficiently managing VIP table reservations and seating arrangements.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Restaurant Hostess
Delaware North
Charleston, SC
04.2025 - 07.2025
- Took to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Education
Stratford High School
Goose Creek, SC05-2023
Skills
- Customer service
- Strong multitasking
- Detail-oriented
- Performance improvement
- Table bussing
- Reservation handling
- Payment processing
- POS system operations
- Sales and marketing
- Team collaboration
- Hospitality management
- Phone etiquette
Timeline
Restaurant Hostess
Delaware North
04.2025 - 07.2025
VIP Hostess
Bourbon 'N Bubbles
11.2024 - 02.2025
Travel Agent
Archer Travel
09.2024 - 09.2024
Cashier Team Lead
Panera Bread
05.2024 - 09.2024
Sales Associate
Hudson Group Inc.
07.2023 - 11.2023
Front of House Staff Member
Chic-Fil-A
07.2023 - 11.2023
Restaurant Hostess
Cracker Barrel Country Store
06.2021 - 11.2022
Stratford High School