Zaia Mikhail
Glenview,IL
Summary
Highly skilled Registered Medical Assistant with over six years of hands-on experience delivering exceptional patient care in fast-paced healthcare settings. Anticipates patient needs, streamlines clinical workflows, and upholds the highest standards of medical excellence. Fosters patient trust through clear communication, empathy, and meticulous attention to detail. Proactive problem-solver with a keen eye for efficiency, balancing teamwork and independent initiative to enhance department operations. Committed to providing compassionate, high-quality care while optimizing clinical efficiency and improving patient outcomes.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Registered Medical Assistant (RMA)/Data Quality Analyst
MHP Family Healthcare Doctors
09.2015 - Current
- Managed clinical tasks to optimize physician efficiency, including patient intake, education, and procedure preparation
- Assisting Physician with examinations, procedures, and treatments (i.e., Applying/changing sterile dressings, Removing Sutures)
- Triaging and responding to patient phone calls; documenting information in patient records; Obtaining patient history and vital signs; Administering medication and authorized medication refills per provider instructions as permitted by law
- Coordinated patient care information for over 400 patients with other healthcare providers and organizations
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Completed and submitted Annual Health Assessment forms per insurance requirements
- Ensuring the availability of supplies and proper operation of equipment
- Head Vaccine Coordinator for immunization through IDHS and third-party providers
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Working with teammates to ensure the best possible patient care and experience
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Assisted in preparation of medical reports for external parties.
- Generated and maintained statistical data related to medical records.
Registered Medical Assistant/Billing and Coding/Laboratory Technician Assistant
Assyrian Family Health Services
01.2013 - 08.2015
- Managed clinical tasks, such as gathering and managing necessary documents (i.e., lab test results, medical records, and physician orders)
- Patient intake, educating/instructing patients regarding medical conditions, lab results, and treatment
- Prepared and maintained the examination rooms and Laboratory
- Ensured the availability of supplies and operation of lab equipment
- Coordinated patient care information with other healthcare providers
- Filed third-party claims and performed accounts receivable duties
- Trained new employees on billing programs and data entry software and created and maintained a positive and responsive work environment
Education
Bachelor of Science - Nursing
Chamberlain College of Nursing
Chicago, IL05-2027
Certificate - Medical Assistant
Sanford-Brown College
Skokie, IL06.2012
High school diploma - undefined
Niles North High School
Skokie, IL06.2010
Skills
- Ensuring HIPAA privacy and confidentiality compliance
- Electronic Health Records (EHR) Management and Clinical Documentation
- Patient Care Coordination and Vital Signs Monitoring
- Regulatory Compliance and Data Analytics
- Specimen Collection and Processing
- Medication and Immunization Administration
- Inventory and Medical Equipment Management
- Advanced Computer and Microsoft Office Proficiency
- Medical Billing and Medical Coding
- First Aid, CPR, and Conflict Management
Certification
- Registered Medical Assistant (RMA) - American Medical Technologists (AMT).
- Basic Life Support (BLS) - American Heart Association. 07/15/2024
- CPR/AED & First Aid (adult, child, infant)-National Health & Safety Association, 02/13/2024
Languages
Assyrian
Native or Bilingual
Timeline
Registered Medical Assistant (RMA)/Data Quality Analyst
MHP Family Healthcare Doctors
09.2015 - Current
Registered Medical Assistant/Billing and Coding/Laboratory Technician Assistant
Assyrian Family Health Services
01.2013 - 08.2015
High school diploma - undefined
Niles North High School
- Registered Medical Assistant (RMA) - American Medical Technologists (AMT).
- Basic Life Support (BLS) - American Heart Association. 07/15/2024
- CPR/AED & First Aid (adult, child, infant)-National Health & Safety Association, 02/13/2024
Bachelor of Science - Nursing
Chamberlain College of Nursing
Certificate - Medical Assistant
Sanford-Brown College
Similar Profiles
Jamie LittellJamie Littell
Office Assistant/CCMA at MHP- Family And Internal Medicine/Foot And AnkleOffice Assistant/CCMA at MHP- Family And Internal Medicine/Foot And Ankle
Christina HinsonChristina Hinson
RN, Medical-Surgical Telemetry at ProLink Healthcare/Doctors Hospital of MantecaRN, Medical-Surgical Telemetry at ProLink Healthcare/Doctors Hospital of Manteca
Afnan SulimanAfnan Suliman
Receptionist at Prestons Family DoctorsReceptionist at Prestons Family Doctors