Zaid Aguila
Maywood,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Caboose Party Planning
12.2021 - 02.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Answered a constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined the root cause of problems to resolve product or service complaints.
Furniture Mover
EH Xpress
01.2020 - 11.2021
- Loaded and unloaded trucks with customer possessions or merchandise weighing up to [400] lbs with my team.
- Followed verbal and written instructions to properly move and ship products.
- Prevented load shifting or damage by using bracing and strapping techniques.
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
Education
High school diploma -
San Antonio High School
Huntington Park, CA2020
Skills
- Receiving Support
- Customer Service
- Conflict Resolution
- Performance Goals
- Explaining Policies
- Customer Implementation Support
- Cancellation Policies
- Equipment Operation
- Careful Handling
- Walk-Throughs
- Hand and Power Tool Operation
- Time Management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Caboose Party Planning
12.2021 - 02.2023
Furniture Mover
EH Xpress
01.2020 - 11.2021
High school diploma -
San Antonio High School
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