ZAIDA SANCHEZ
Locust Grove,VA
Summary
Customer-focused with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
2026
2026
years of professional experience
Work History
Accounts Receivable Representative
Heartland Dental
08.2021 - Current
- Supported regional margins and controlled expenses to improve financial health.
- Managed billing inquiries and resolved discrepancies effectively.
- Collaborated with team members to streamline account processes.
- Assisted in month-end closing procedures and reporting tasks.
- Provided support for audit preparation and documentation requests.
- Researched and resolved discrepancies in customer accounts.
- Analyzed financial data related to accounts receivable transactions.
- Ensured compliance with internal procedures and external regulations.
- Maintained accurate records of collections, deposits, and account reconciliations.
- Conducted periodic reviews of Accounts Receivable Aging report for accuracy.
- Assisted with month-end and year-end closing processes.
Practice Manager
Heartland Dental
07.2014 - 08.2021
- Managed daily operations of dental practice to ensure smooth workflow.
- Coordinated patient scheduling and ensured efficient appointment management.
- Implemented office policies and procedures to improve operational efficiency.
- Monitored inventory levels and ordered supplies as needed for practice needs.
- Assisted in budgeting and financial planning to maintain practice profitability.
- Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
- Conducted regular meetings with staff to discuss operational issues and ensure proper communication between departments.
- Maintained financial records, including billing and accounts receivable and payable.
- Complied with OSHA and HIPAA regulations.
- Participated in strategic planning initiatives aimed at developing long-term goals for the practice's growth and success.
Real Estate Assistant- Joe Doyle
Remax
Warrenton, Virginia
2006 - 2009
- Coordinated open houses and scheduled showings for prospective buyers and agents.
- Maintained office organization and managed supplies to support daily operations effectively.
- Communicated with clients via phone and email to address inquiries promptly.
- Provided administrative support by scheduling appointments and maintaining calendars for agents.
- Coordinated open houses and showings for potential buyers and sellers.
Skills
- Operational efficiency
- Customer relationship management
- Problem solving
- Strong client relations skills
- Bilingual
Timeline
Accounts Receivable Representative
Heartland Dental
08.2021 - Current
Practice Manager
Heartland Dental
07.2014 - 08.2021
Real Estate Assistant- Joe Doyle
Remax
2006 - 2009