Zaina Abdul-Khaliq
Cleveland Heights,OH
Summary
I am a hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. I have a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
Pharmacy Technician
CVS Pharmacy
Shaker Heights, OH
09.2024 - Current
- Filled prescriptions accurately and efficiently for diverse customer needs.
- Assisted customers with medication inquiries and provided clear guidance.
- Maintained pharmacy inventory by organizing stock and ensuring proper storage.
- Strong attention to detail and accuracy in a fast-paced environment.
- Excellent customer service and communication skills.
- Ability to multitask and manage assigned workstations effectively.
- Commitment to patient safety, confidentiality, and professional conduct.
- I Managed inventory: ordering, stocking, returns, and cycle counts
- Trained new techs on workflow and daily processes
- Ensured HIPAA compliance and followed pharmacy regulations.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Organized work areas so that everything was easily accessible when needed.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
Shift Supervisor
CVS Pharmacy
Shaker Heights, OH
04.2022 - Current
- Completed opening and closing duties to facilitate business operations.
- Supervised and led employees to maintain productivity and customer service levels.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Helped customers by answering questions and locating merchandise.
- Initiated friendly conversation with customers to determine level of assistance required.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Working in a fast paced environment provided me with the strength and urgency to move with quickness.
- Organized store by returning merchandise to proper areas and restocked displays.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Child Care Assistant
Auliyas home childcare
Cleveland, OH
06.2018 - 02.2022
- I developed and maintained effective communication skills by working and communicating with individuals in a variety of capacities. For example I effectively communicate with the staff of the daycare, parents, and the children that I work with on a daily basis.
- Assisted lead teacher with snack time, arts and crafts and putting children down for naps.
- Maintained neat environment by organizing toy bins and bookshelves.
- Used clear communication and professionalism to develop constructive relationships with families.
- Communicated with parents about daily activities and any concerning behaviors.
- Supervised and cared for children ages 5 months to 11 years.
- Coordinated field trips to local parks, fire stations and zoos.
- Supervised circle time, free play, outside play and learning and developmental activities.
Education
High School Diploma -
Shaker Hts High School
Shaker Heights, OHSome College (No Degree) - Pre-Nursing
Cuyahoga Community College
Cleveland, Ohio, OH 12.2025 -
Skills
- Operations Management
- Strategic Planning
- Conflict Resolution Techniques
- Inventory Management
- Cash Handling Ability
- Store Opening and Closing
- Activities Planning
- Cleaning and Sanitizing
- Teamwork Oriented
- Positive Reinforcement
- Sales and Marketing
- Team Collaboration
- Organization
- Customer Service
- Creative Thinking
Timeline
Some College (No Degree) - Pre-Nursing
Cuyahoga Community College
12.2025 -
Pharmacy Technician
CVS Pharmacy
09.2024 - Current
Shift Supervisor
CVS Pharmacy
04.2022 - Current
Child Care Assistant
Auliyas home childcare
06.2018 - 02.2022
High School Diploma -
Shaker Hts High School