Zaina Fatima
Alexandria,Virginia
Overview
6
6
years of professional experience
Work History
CSR
Burke & Herbert Bank
06.2022 - Current
- Developed a community reputation through commitment to customer satisfaction and strong client relationships.
- Developed highly empathetic knowledge of software programs and products to help customers.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Loan Processing Assistant
Metro Mortgage
08.2021 - 03.2022
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.
- Submit the loan to our underwriting department for a preliminary examination, get a conditional commitment, keep obtaining the necessary paperwork to meet each requirement, and finally send the loan back to underwriting to receive the final clearance to close.
Cashier
McDonald's
03.2018 - 06.2020
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers with sales transactions accurately and efficiently, including cash, check, card, and layaway payments. Developed a world-class experience for clients through exceptional communication abilities.
Education
Bachelor of Science - Criminology Law And Society With Legal Studies
George Mason University
Fairfax, VA05.2024
Skills
- Oral and written communication
- Research and documentation
- Language proficiencies
- Work Ethic
- Leadership
- Critical thinking
Interest
- Fluent in Urdu, Punjabi and Hindi
- I enjoy reading law books.
Accomplishments
- Volunteered in the Library from September 2019 to January 2020.
- Received awards for A/B honor rolls throughout high school.
Timeline
CSR
Burke & Herbert Bank
06.2022 - Current
Loan Processing Assistant
Metro Mortgage
08.2021 - 03.2022
Cashier
McDonald's
03.2018 - 06.2020
Bachelor of Science - Criminology Law And Society With Legal Studies
George Mason University
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