Zainab Hudson
Happy Valley
Summary
Dedicated professional with a focus on delivering high-quality service in reception and administrative roles. Key skills include telephone etiquette, office administration, and file management, contributing to efficient front desk operations. Committed to supporting team objectives by assisting with various tasks as assigned by management while maintaining an organized workspace. Aiming to leverage strong communication skills and attention to detail in a receptionist position that prioritizes guest satisfaction.
Overview
4
4
years of professional experience
Work History
Receptionist
Leisurecare
Portland
01.2022 - Current
- Prepared welcome packages for new hires.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Assisted with special projects assigned by management when required.
- Performed data entry tasks into various computer systems accurately and promptly.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Answered and directed incoming calls using multi-line telephone system.
Restaurant Server
Russellville Park
Portland
01.2022 - 01.2023
- Accurately tallied checks at the end of each shift.
- Adhered to established sanitation standards at all times while serving food or drinks.
- Conducted daily side work duties such as polishing glassware and restocking condiments.
- Greeted and seated customers promptly, courteously, and professionally.
- Managed multiple tasks simultaneously while providing excellent customer service.
- Assisted other servers as needed during peak hours or special events.
- Communicated effectively with kitchen staff regarding order status updates.
Cashier
Little Caesars
Portland
06.2021 - 01.2022
- Issued receipts, refunds, credits or change due to customers.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Resolved customer complaints professionally in accordance with company policy.
- Greeted customers and answered any questions they had about the store's products and services.
- Balanced daily transactions on a computerized point-of-sale system.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
High School Diploma -
Portland OIC High School
Portland, OR05-2004
Some College (No Degree) - General Studies
Portland Community College
Portland, ORSome College (No Degree) - Science Education
Clackamas Community College
Oregon City, ORSkills
- Telephone etiquette
- Data entry
- Customer service
- Office administration
- File management
- Multi-line telephone systems
- Front desk operations
- Multitasking and prioritization
- Documentation and reporting
Affiliations
- Volunteered for various food banks/ emergency food service suppliers
- Experience in caregiving and elderly/disabled direct care services
- Enjoy's cooking and experimenting with recipes for family
- Crochets in spare time
- Love to read
- Looking forward to the chance to travel the world in the near future
Timeline
Receptionist
Leisurecare
01.2022 - Current
Restaurant Server
Russellville Park
01.2022 - 01.2023
Cashier
Little Caesars
06.2021 - 01.2022
High School Diploma -
Portland OIC High School
Some College (No Degree) - General Studies
Portland Community College
Some College (No Degree) - Science Education
Clackamas Community College