Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Zaine Hatcher

New Port Richey,FL

Summary

Highly skilled in customer service, and establishing efficient workflow in a fast-paced environment. Possess strong communication and interpersonal skills, ensuring positive guest experiences, and efficient time management. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business. Translative soft skills to Information Technology from prior work experience. Proven comprehension through CompTIA A+ certification, and expanding current working knowledge with enrollment in a Computer Science Associate's Degree.

Overview

9
9
years of professional experience

Work History

Server

The Dunedin Smokehouse
Dunedin, Florida
12.2018 - Current
  • Handled customer inquiries and resolved issues with professionalism and care.
  • Collaborated with team members to deliver seamless dining experiences.
  • Multi-task efficiently and accurately in a fast-paced, high-energy environment.
  • Curate to customer expectations and satisfaction in relation to company policy and standard operating procedures.
  • Trained new employees on restaurant procedures to ensure cohesion within the company, and customer retention.
  • Build rapport with customers to ensure an optimal experience and customer interest in the restaurant.

Cashier

Target
Clearwater, Florida
09.2018 - 12.2018
  • Processed customer transactions accurately and efficiently at busy retail locations.
  • Managed cash register, handling payments and providing change to customers.
  • Assisted customers with product inquiries and resolved issues promptly.
  • Operated cash register or POS system to receive payment by cash, check and credit card.

Deli Clerk

Winn-Dixie Stores Inc.
Dunedin, Florida
04.2016 - 09.2018
  • Collaborated with team members to manage inventory and restock items promptly.
  • Followed food safety guidelines to ensure quality and freshness of products.
  • Handled customer inquiries and resolved issues in a friendly manner.
  • Assisted customers with deli selections and provided product information.

Education

Associate of Arts - Health Sciences

St. Petersburg College
Clearwater, FL
12-2019

Associate of Science - Computer Science

University of The People
Pasadena, CA

Skills

  • Effective communication
  • Time management
  • Team collaboration
  • Customer relationship management
  • Problem solving
  • Memory retention
  • Establishing workflow optimization
  • Professional etiquette

Affiliations

  • Maintaining efficient and secure home network
  • Staying current with evolving technologies
  • Building PC's with differing configurations
  • Running virtualization and exploring technological possibilities

Timeline

Server

The Dunedin Smokehouse
12.2018 - Current

Cashier

Target
09.2018 - 12.2018

Deli Clerk

Winn-Dixie Stores Inc.
04.2016 - 09.2018

Associate of Arts - Health Sciences

St. Petersburg College

Associate of Science - Computer Science

University of The People

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