Zaira Tirado
Crosby,TX
Summary
Customer-oriented professional with experience assisting customers in wheelchairs by transporting to designated locations. Ace at maintaining professional passenger relations and team communication. Safety-minded when navigating busy areas to avoid other individuals and objects.
Overview
2
2
Languages
7
7
years of professional experience
Work History
Wheelchair Agent
Unifi Aviation
Houston , TX
09.2023 - Current
- Assisted passengers with wheelchair transport and boarding procedures.
- Coordinated with airline staff to streamline passenger services and accessibility.
- Maintained wheelchair equipment for safe and efficient operation.
- Communicated clearly with passengers regarding service expectations and wait times.
- Assisted customers with boarding procedures to ensure smooth entry onto the airplane., locate seat and stow luggage.
- Communicated with gate agents to coordinate assistance boarding.
- Aided customers with TSA checkpoint screenings.
- Transported individuals requesting wheelchair service to and from desired locations.
- Backed wheelchairs down jetways to safely overcome decline of ramp.
Dental Receptionist
Porter FamilyDentistry
Porter, Texas
12.2021 - 10.2023
- Handled incoming calls and provided excellent customer service to patients.
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
- Managed front desk operations including scheduling appointments, collecting payments.
- Scheduled patient appointments using dental management software.
- Scheduled cleanings and dental appointments for patients using appointment software.
- Coordinated communication between patients and dental staff for efficient service.
- Assisted patients with insurance verification and billing inquiries.
- Verified patient's eligibility for benefits under various insurance plans.
- Arranged documents for insurance claims.
- Educated patients on oral care practices and office policies during visits.
- Verified, updated and entered patient information into system.
- Managed patient records and maintained confidentiality in compliance with regulations.
- Ensured that all HIPAA regulations were followed while handling confidential patient information.
- Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
- Collected payments from patients in accordance with established policies and procedures.
- Processed payments and managed financial transactions accurately.
- Processed referrals to specialists when required by the dentist.
- Organized patient charts prior to each appointment in order to save time during check-in process.
Front Desk Agent
Amazing Lash Studio
Houston , TX
11.2020 - 11.2021
- Greeted clients warmly and provided exceptional customer service at reception.
- Scheduled appointments and managed calendar for lash services efficiently.
- Handled client inquiries and resolved issues promptly and professionally.
- Maintained cleanliness and organization of front desk and waiting area consistently.
- Processed payments accurately using point-of-sale systems effectively.
- Educated clients about lash care products and services available at the studio.
- Coordinated with technicians to ensure smooth service delivery for clients.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
Passenger Service Agent
ABM Aviation
Houston , TX
09.2019 - 10.2020
- Greeted and assisted passengers during check-in and boarding processes.
- Managed baggage handling to ensure timely delivery to appropriate locations.
- Coordinated with airline staff to address passenger inquiries and concerns.
Education
Mountain High School
San Jacinto, CASkills
- Passenger assistance
- Customer relationship management
- Scheduling appointments
- Communication skills
- Attention to detail
- Professionalism and courtesy
- Disability awareness
Languages
English
Professional
Spanish
Professional
Timeline
Wheelchair Agent
Unifi Aviation
09.2023 - Current
Dental Receptionist
Porter FamilyDentistry
12.2021 - 10.2023
Front Desk Agent
Amazing Lash Studio
11.2020 - 11.2021
Passenger Service Agent
ABM Aviation
09.2019 - 10.2020
Mountain High School