Zajarey Lawson
Suitland,MD
Summary
Dynamic Customer Service Associate with proven expertise at Wawa, excelling in problem resolution and customer satisfaction. Recognized for effectively handling complaints and maintaining extensive product knowledge, leading to positive customer experiences. Committed to team collaboration and delivering exceptional support in high-volume environments.
Overview
1
1
year of professional experience
Work History
Customer Service Associate
Royal Farms
03.2024 - 03.2025
Customer Service Associate
Wawa
10.2023 - 01.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Diploma - High School Diploma
Potomac Highschool
5211 Boydell Ave, Oxon Hill, MD 2074505.2023
Skills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- Customer complaint resolution
- Product knowledge
- Complaint handling
Timeline
Customer Service Associate
Royal Farms
03.2024 - 03.2025
Customer Service Associate
Wawa
10.2023 - 01.2024
Diploma - High School Diploma
Potomac Highschool
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